Terms & conditions

 

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and when it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" has been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

  1. An alternative item – if the item is less in value, then a refund covering this will be arranged. If the item is more in value, then additional payment will be required before the item can be dispatched.
  2. A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfill your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

  1. Losses that were not foreseeable to both parties when the contract was made.
  2. Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges and any import duty incurred are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Promotions – Terms and Conditions

Ideal Home Exclusive Bundle Promotion

Promotion Details:

Offer:
Buy a Panda Hybrid Mattress or Panda Hybrid Mattress Pro and receive up to 2 complimentary Panda Hybrid Pillows and a free Ideal Home Magazine.

Promotion Period:

  • Start Date: 14th April 2025 at 12:01 AM (GMT)
  • End Date: 11th October 2025 at 11:59 PM (GMT)

Eligible Products:

  • Panda Hybrid Mattress
  • Panda Hybrid Mattress PRO

Conditions of Use:

  • No coupon code is required. Free pillows and magazine are automatically added at checkout when eligible mattresses are included in the basket.
  • Mattress Sizes & Pillow Allocation:
  • UK and EU Single: 1 free Panda Hybrid Pillow
  • UK and EU Small Double, Double, King, Super King, Emperor: 2 free Panda Hybrid Pillows
  • Offer applies to purchases made online only at www.pandalondon.com.
  • This offer does not apply to in-store purchases or orders placed through third-party retail platforms.

Territorial Validity:

  • This promotion is valid for UK mainland deliveries only.

Stock Limitations:

  • All promotional products, including complimentary pillows and magazines are subject to availability.
  • Panda London reserves the right to withdraw or amend the promotion at any time due to limited stock or operational factors.

Exclusions:

  • This promotion cannot be combined with other discount codes, site-wide offers, or promotional vouchers.
  • Affiliate cashback or voucher code stacking is not permitted during this period.
  • Any cashback or reward earned via third-party platforms in conjunction with this promotion will be voided.

Returns and Refunds:

  • Refunds will be calculated based on the discounted price paid during the promotional period.
  • Items purchased as part of this promotion will not be refunded at full RRP.
  • Free items must be returned if the associated product is returned. If the free item is not returned, the full retail value of the item will be deducted from the refun.
  • For returns or assistance, contact info@pandalondon.com or use the returns portal on our website.

    General Terms:
  • Right to Amend: Panda London may update, amend, or cancel this promotion and its terms at any time without prior notice. Any updates will be reflected on the website.

  • Accuracy of Information: While we aim for accuracy, Panda London is not responsible for typographical or technical errors.

  • Eligibility: Offer valid for individuals aged 18 or over residing in the UK. Orders suspected of being placed for resale purposes may be cancelled at Panda London’s discretion.

Affiliate Bidding Policy:

  • Affiliates and publishers are strictly prohibited from bidding on brand keywords including “Panda” or “Panda London”, whether used alone or in combination with other terms.

  • Breach of this policy will result in immediate removal from the affiliate programme and forfeiture of commissions.

    Governing Law:

These terms and conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information:

For any queries or support:
Email: info@pandalondon.com
Website: www.pandalondon.com

15% OFF OOH Terms & Conditions

Promotion Details: OOH 15% OFF

Offer:

Get 15% OFF Panda Sitewide*

*Excludes Bundles

*This promotion cannot be used during a site promotion like the Summer Sale

Coupon code: LIVERPOOL

Promotion Period:

Start Date: 12th June 2025 at 1:00 AM (GMT)
End Date: 7th September 2025 at 11:59 PM (GMT)

Non Eligible Products:

Panda Ultimate Mattress Pro Bundle
Panda Topper Bundle
Panda Cloud Duvet Bundle

Conditions:

A coupon code is required, discounts are applied at checkout once eligible products are added to the cart and the correct coupon code applied.

Validity: This promotion is valid only for online purchases made on the Panda London website (www.pandalondon.com) and does not apply to in-store purchases.

Territorial Validity:

This promotion, including all associated discounts and offers, is valid only for deliveries within the UK mainland.

Stock Limitations:

Complimentary items and products on promotion are subject to availability. Panda London reserves the right to withdraw the promotion if stock is no longer available

Exclusions:

No further discounts, including additional coupon codes or promotional offers, can be applied to this promotion during the promotional period.

This offer cannot be combined with other ongoing promotions or discounts.

Returns and Refunds:

If you wish to return any promotional items, please contact Panda London customer service at info@pandalondon.com or use the returns portal linked on our website.

Refunds for items purchased during the promotional period will exclude any discounts applied at checkout. For example, if a pillow was purchased at half price, only the discounted price will be refunded upon return.

Full details regarding our returns process are available in the comprehensive Terms & Conditions on the Panda London website.

General Terms:

1. 2. 3. Right to Amend: Panda London reserves the right to modify or cancel this promotion and its terms and conditions at any time without prior notice. Any such changes will be updated on the website.

Accuracy of Information: While we endeavour to ensure all promotional details are accurate, typographical errors or technical inaccuracies may occur. Panda London is not liable for such errors.

Eligibility: This offer is open to individuals aged 18 and over who are purchasing for personal use only. Resellers or distributors are excluded.

Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Contact Information:

For further assistance or inquiries regarding this promotion, please contact:

Email: info@pandalondon.com

Website: www.pandalondon.com

Panda London Summer Sale

Promotion Details

Up to 25% OFF Panda Summer Sale:
  • 25% OFF Panda Mattresses
  • 15% OFF Panda Hybrid Bamboo Pillow
  • 5% OFF Panda Bundles
  • 10% OFF Everything Else

Promotion Period:
Start Date: 28th July 2025 at 12:01 AM (GMT)
End Date: 31st August 2025 at 11:59 PM (GMT)

Non-Eligible Products:

  • Panda Topper Cover
  • Panda Pillow Cover

Conditions of Use
No coupon code needed – discount applied automatically at checkout.

Valid only for purchases made directly at www.pandalondon.com.
Not valid in-store or through third-party retailers (e.g. Amazon, eBay).

Territorial Validity
Offer valid for UK delivery.

Stock Limitations
All offers subject to stock availability.

Panda London reserves the right to withdraw, extend or amend the promotion without prior notice.

Exclusions
Cannot be used in conjunction with other discount codes or promotional offers.

Use of coupon codes during site promotional periods will automatically void the order.

Use of codes may void eligibility for affiliate cashback or rewards.

Cashback from affiliate or third party sites will be forfeited if non-compliant codes are used.
Cashback sites will have reduced cashback commission for the duration of this promotion.

Returns & Refunds
Refunds reflect the price paid during the promotional period.

Items returned from the promotion will be refunded at the discounted price, not full RRP.

For return assistance, contact: info@pandalondon.com or visit our returns portal.

Order Amendments
Once an order is placed, it may not be amended to include the promotional discount retroactively.

Trial Periods & Guarantee
Standard product trial periods still apply. Products returned within these trial periods will be refunded at the promotional price.

Guarantee sign-ups during the sale must be registered as per standard terms. The guarantee remains valid at the discounted price.

Delivery Timelines
Due to high demand during the promotional period, delivery times may be extended. Panda London is not liable for delays beyond our control.

Abuse & Fair Usage Policy
Panda London reserves the right to cancel any order deemed to be abusive of the promotion, including excessive bulk purchasing or suspected fraudulent activity.

Gift Cards
Gift cards purchased during the sale period retain full value but do not benefit from sale discounts.

General Terms
Right to Amend: We may modify or cancel this offer at any time without notice.

Accuracy Disclaimer: While we aim for accuracy, errors in pricing or availability may occur.

Eligibility: Open to UK residents aged 18+ purchasing for personal use. Orders suspected of commercial resale will be cancelled.

Affiliate Bidding Policy
Affiliates may not bid on the term "Panda" or "Panda London" in any form.

Violations may result in removal from our programme and forfeiture of commissions.

Governing Law
These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of English courts.

Contact Information
Email: info@pandalondon.com
Website: www.pandalondon.com

£5 OFF Promotion

Terms & Conditions (ENJOY5)

Promoter: Panda Life Ltd (trading as Panda), registered in England & Wales, Company No. 9672086, VAT No. 223 5176 29. Website: https://pandalondon.com. Contact: info@pandalondon.com.
Code: ENJOY5 (Code).

1) Summary

Enjoy £5 off your order at pandalondon.com. Redeemable on sale items. Enter code ENJOY5 at checkout.

2) Promotion Period

  • Start: 22 August 2025, 00:01 (UK time)
  • End: 30 September 2025, 23:59 (UK time)
    All times are UK local time (BST/GMT as applicable).

3) Eligibility & Territory

  • Open to UK residents aged 18+ purchasing for personal use only.
  • Delivery to UK addresses only.
  • Resellers/wholesale purchases are excluded and may be cancelled.
  • One use per customer (we may limit to one per household/account/payment method/address).

4) How to Redeem

  • Apply the Code at checkout on pandalondon.com.
  • The discount is applied once per order and cannot be applied to past purchases.

5) Discount Details

  • The code reduces the merchandise subtotal (including VAT) by £5.
  • Excludes: delivery/shipping charges, recycling/collection fees, duties/taxes (if any), and gift cards.
  • No minimum spend.
  • Price floor: the discount cannot reduce any item/basket line below £0.01; any unused portion is forfeited.
  • Not valid with other discount codes.
  • Redeemable with sale items (an extra £5 off the total price) unless otherwise stated for specific automatically-discounted bundles/sets.

6) Where It’s Valid

  • Valid online only at pandalondon.com.
  • Not valid in-store or via third-party retailers/marketplaces (e.g., Amazon, eBay) or via third-party checkouts.
  • Not valid on subscription/recurring purchases (if offered), unless expressly stated.

7) Stock & Changes

  • All offers subject to availability.
  • Panda may withdraw, extend, or amend the promotion at any time without notice where necessary (e.g., to correct obvious errors, address abuse, or for technical/operational reasons).

8) Returns, Refunds & Cancellations

  • Refunds reflect the price actually paid during the promotion period.
  • For partial returns, the £5 discount is allocated pro-rata across the items in the order by their relative value; refunds are made accordingly.
  • If an order is cancelled or refunded, the code (and any value derived from it) cannot be reissued or reinstated.
  • Any free gifts/threshold benefits (e.g., free shipping, free gift) received as a result of the order value may be removed if returns/cancellations reduce the order below the qualifying threshold; where applicable, free gifts must be returned unused and in original condition or their value may be deducted from the refund.
  • Standard trial periods, guarantees and returns policies continue to apply; refunds are processed at the promotional price. Your statutory rights are not affected.

9) Order Amendments

  • Once an order is placed, the promotional discount cannot be applied retroactively or moved to another order.

10) Affiliate & Cashback

  • Using discount codes may affect cashback tracking.
  • Cashback or rewards from affiliate/third-party sites may be void if non-compliant codes are used or if the site’s rules are not followed.
  • Cashback sites may operate with reduced commission during the promotion.
  • Affiliates must not bid on “Panda” or “Panda London” brand terms; violations may result in programme removal and forfeiture of commissions.

11) Abuse & Fair Usage

  • Orders may be cancelled and accounts restricted where Panda reasonably suspects fraud, code misuse (including publication/sale of the code), use by resellers, or excessive bulk purchasing inconsistent with personal use.

12) Gift Cards

  • The promotional code cannot be used to purchase gift cards.
  • Gift cards purchased (with or without the code applied to other items) retain their full face value and are not discounted.

13) Technical Issues & Liability

  • Panda is not responsible for the code failing to apply due to technical issues outside our reasonable control. If you experience problems, contact info@pandalondon.com before completing checkout.
  • Lost/expired/incorrectly entered codes will not be replaced.
  • Nothing in these terms limits or excludes liability where unlawful to do so. Your statutory rights remain unaffected.

14) Data & Privacy

  • Participation in this promotion is subject to Panda’s Privacy Policy (see pandalondon.com/policies/privacy-policy).
  • Marketing consent is not required to use this code.

15) General

  • No cash alternative.
  • Non-transferable and cannot be exchanged for other benefits.
  • We may modify or cancel this offer at any time where required (including to correct obvious errors).
  • While we aim for accuracy, pricing/availability errors may occur; we reserve the right to correct errors and cancel orders arising from obvious mistakes.

16) Governing Law

  • These terms & conditions are governed by the laws of England and Wales.
  • The courts of England and Wales have exclusive jurisdiction.