Careers at Panda London

Job Title: Inventory Planning Manager
Location: North London/Hybrid
Salary: circa £50,000 p/a

Fantastic company benefits include:

• Salary: circa £50,000 per annum
• Holiday: 20 days annual leave plus bank holidays, plus your birthday off
• Additional: Company pension, Vitality healthcare, Cycle to Work scheme, Perkbox benefits platform and 40% employee discount on products.

About the role

As an Inventory Planning Manager, you will be responsible for developing and managing data-driven inventory strategies to ensure the right products are available at the right time while maintaining efficient stock investment. You will work closely with suppliers, freight forwarders, warehouse teams and internal stakeholders to manage replenishment, purchasing and inventory performance across the business.

This is a commercially focused role that offers the opportunity to influence decision-making through data analysis while supporting the continued growth of a successful luxury retail brand.

Working hours for this role will be Monday to Friday 9am - 6pm.

Main responsibilities and Duties:

• Take ownership of inventory planning, forecasting and replenishment across the full product portfolio, ensuring optimal stock levels and product availability.
• Raise and manage purchase orders, monitor supplier performance, coordinate inbound shipments and build strong relationships with manufacturing partners, freight forwarders and logistics providers.
• Analyse historical sales trends, demand patterns, promotional activity and seasonal forecasts to develop accurate inventory plans and identify potential supply risks.
• Monitor inventory performance, investigate stock discrepancies, manage stock counts and recommend actions to improve stock turnover while reducing excess and obsolete inventory.
• Maintain accurate product data, implementing consistent product coding and naming conventions across multiple business systems.
• Produce regular management reports and dashboards covering stock availability, inventory accuracy, supplier performance, purchase order metrics and working capital, while identifying opportunities for continuous improvement across inventory planning processes and systems.

About you:

To be successful in this role, you will have at least five years' experience in inventory planning, demand planning, supply planning or stock management, with strong analytical skills and the ability to interpret inventory and sales data. You will be highly organised, commercially aware, and experienced using Inventory Planning, ERP or MRP systems, alongside advanced Microsoft Excel skills.

Experience within retail, wholesale, distribution or eCommerce, managing long supplier lead times, would be advantageous, as would knowledge of Power BI, importing from Asia or CIPS qualifications. You will be a proactive team player with excellent communication skills and a passion for continuous improvement.

Why us:

We are an established luxury homeware retailer that has enjoyed sustained growth over the past decade and continues to expand, including into the EU market. This ongoing success creates excellent opportunities for personal development and career progression, making it an exciting time to join our business.

If you have the relevant skills and experience for this Inventory Planning Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.

Job summary

To provide friendly, timely and accurate
customer service across phone, email and social media and live chat, taking
ownership of enquiries through to resolution and delivering a level of service that reflects Panda London’s premium products and brand values

Key Responsibilities & duties:

• Recording customer interactions accurately in our systems and taking ownership of enquiries through to resolution within the agreed service level agreement
• Keeping customers updated and escalating complaints or more complex cases appropriately.
• Liaising with the warehouse, delivery partners and retail/marketplace partners to resolve issues.
• Following the relevant refund, returns, warranty, data-protection and confidentiality procedures.
• Identifying recurring customer feedback and sharing it with the wider team to help improve products and processes.

(Type of queries include incorrect or
damaged items, replacements under warranty, refunds, general information about the product and services etc)

Skills / attributes to be developed

• Product knowledge
• Customer Excellence
• Systems and resources
• Interpersonal skills
• Communication
• Dealing with customer conflict and
  challenge
• Ability to develop self
• Openness to feedback
• Team Working

Skills / Knowledge – Essential

• Maths & English – Level 4 or above
• Good communication – Verbal and written
• Planning and prioritising
• Ability to follow instruction and use
  of questioning to resolve customer queries