Frequently Asked Questions

Select one of the products below for specific frequently asked questions.

How can we help?

General Questions

How does the 30-Night trial work?

We’re so confident that you are going to love our Panda products that we are offering you a 30-night trial period. If you are unhappy with the products (which we highly doubt!), we will happily give you a full refund as long as you have the receipt and return the pillow to us within the 30-night period. We are very open to any feedback that you have to help us improve our products.

How does the 10-Year Guarantee work?

Yes, it’s true, we aren’t saying it to sound good, we do offer a full 10-Year guarantee period! If there is a problem with your product during the warranty period, we'll exchange it for a brand-new one. If your product has been discontinued, we will provide you with the updated version of the said product so you will never be without the comfort of Panda. During this period, you may be required to send your item back to us for a quality test to ensure that any errors are corrected quickly and efficiently.

The warranty covers any physical flaw in the product despite normal usage and proper handling.

The warranty does not cover conditions resulting from normal wear and tear.

Is this the same bamboo that the Giant Pandas eat?

The Bamboo textiles are made using Moso, Dragon and Ci Bamboo – which is not the type of Bamboo that Pandas eat.

The Moso, Dragon and Ci Bamboo kinds are grown organically without using any pesticides or fertilizers, as the plants' natural antifungal, antibacterial agent Bamboo Kin means they are not attacked by pests or pathogens.

The bamboo used in our bed linen is grown organically without using any pesticides or fertilizers.

Bamboo is a very fast growing grass and relies purely on rainfall. It absorbs more CO2 and produces 35% more oxygen than the same area of trees.

Bamboo fabric is biodegradable as well as hypoallergenic.

Are they any harmful chemicals used?

Each Panda item has been tested for any nasties in the fabrics in accordance to Standard 100 by Oeko-Tex. So you can rest assured that there have been no harmful chemicals used when manufacturing any of our products.

All of our products are free from any harmful chemicals such as formaldehyde & toluene diisocyanate. All our products are Standard 100 by Oeko-Tex. This global testing and certification system is the strictest in terms of cleanliness and purity of products, ensuring they comply with health standards and are safe for babies.

Is the packaging recyclable?

Yes, and we highly recommend that you do!

All of our outer boxes and 70% of the paper we use in our office is made from kraft paper. Kraft paper is a 100% biodegradable natural product. The pulp is made from long virgin fibres of maritime pine and is not bleached, to ensure minimum chemical processing and to retain the wood's natural colour.

Kraft paper biodegrades entirely naturally. Just like the leaves from the trees, kraft paper decomposes naturally within a few weeks, returning to its initial form of cellulose fibres, which can be fully assimilated back into its original natural environment, with no adverse impact on nature or human health!

Learn more in our Environmental Policy.

What safety certificates do the pillows and sheets have?

Each Item has been tested for any nasties in the fabrics in accordance to OEKO-TEXⓇ Standard 100. The filling materials in the pillows have been tested and found to comply with Ignition Source 2 as specified in Schedule 2, Part 1 of the Fire Safety Regulation 1988.

Are your products free from chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones and GMOs. They all passed the OEKO-TEXⓇ Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Why choose bamboo?

Bamboo has so many amazing properties, and we’ve made a comprehensive guide outlining all of them in detail.

Why Bamboo

How do I take care of my products?

Check out our care page for all washing information for all of our products.

What materials are used for the packaging?

We use Kraft paper to make our packaging. It is 100% biodegradable, 100% recyclable and it has great durability to protect our amazing products! Learn more in our Environmental Policy.

Delivery

Do I need to be home for delivery?

Yes, you will need to be at home as our courier service requires a signature to let us know you have received the item. If you are not at home they will attempt to re-deliver within 1-2 days*, and you can re-arrange delivery dates after the first attempt. Please email our customer support team for more information.

Email: info@pandalondon.com

What are the delivery costs and how long will it take?

Delivery to the UK is free when you spend £30 or more and will take 2-5 days to arrive.

Will I receive all my items at the same time?

Typically, you should receive your items together. However, due to constant fluctuations in stock, there may be instances where you receive some items separately.

Panda Hybrid Bamboo Pillow

What is the difference between a regular pillow and a hybrid?

While regular pillows come with specific benefits such as being ultra firm or super soft, a hybrid pillow combines the best of everything with added innovative technology ranging from cooling features and various fills to natural or synthetic fabrics.

What is a hybrid pillow?

A hybrid pillow features multiple fills to optimise comfort and support. Our Hybrid Bamboo Pillow blends a charcoal-infused CharcoCell Foam™ that contours to your sleeping position with Active O2 Micro-pods™ that maximise breathability and provide exceptional airflow. A deluxe mesh border further enhances airflow and durability while a naturally hypoallergenic, 100% bamboo cover wraps your pillow in silky softness. Experience refreshing, restorative sleep night after night.

What are the properties of the Panda Hybrid Pillow?

Temperature-intuitive – A combination of cooling, antibacterial charcoal and 100% thermoregulating bamboo keeps that cool side of the pillow feeling all night long. 

Comfort & support – Uniquely adaptive CharcoCell Foam™ contours to your sleeping position, keeping your neck, back, and spine in perfect alignment. Active O2 Micro-pods™  maximise breathability and airflow while a silky, smooth BambooCloud cover provides the perfect layer of head-hugging comfort. 

Moisture-wicking – A soft bamboo cover and charcoal infusion naturally wick away moisture for cool, fresh sleep. 

Odour-resistant – Bamboo is naturally odour-resistant, maximising bedtime hygiene. 

Hypoallergenic – Bamboo is naturally hypoallergenic, making it ideal for those suffering with allergies like eczema and acne. 

Suitable for all sleeping positions – Front, back or side? Uniquely adaptive CharcoCell Foam™ adapts to all sleeping positions for ultra support and comfort.

What makes the Panda Hybrid Pillow different?

Our Hybrid Bamboo Pillow perfects a unique blend of science and nature. CharcoCell Foam™ combines 3rd generation memory foam with a naturally antibacterial charcoal infusion. The adaptive foam contours to your sleeping position for customised comfort and support, working seamlessly with Active O2 Micro-pods™ for maximum breathability and airflow. Our signature BambooCloud cover provides an extra fluffy, thick layer of smooth comfort, providing a more cushioned feel than our traditional Bamboo Memory Foam Pillow. The cover is easily removable via a subtle zip and can be slept on with or without Bamboo Pillowcases.

What is the weight of the Panda Hybrid Pillow?

The Panda Hybrid Pillow weighs 2.2kg.

What is the height of the Panda Hybrid Pillow?

The Panda Hybrid Pillow has a height of 70 x 40 x 13cm.

What is the firmness of the Panda Hybrid Pillow?

The Panda Hybrid Pillow has a medium-soft firmness.

What sleeping position does the Panda Hybrid Pillow support?

The Panda Hybrid Bamboo Pillow uniquely adapts to all sleeping positions, so if you are a side, back or front sleeper you can rely on getting an incredibly comfortable night's sleep.

What type of pillowcases are good for the Panda Hybrid Pillow?

The Panda Hybrid Pillow can be slept in with or without pillowcases due to the silky, smooth BambooCloud cover. The Hybrid is suitable for all Panda pillowcases, and other pillowcases (subject to them being the correct size).

Panda Memory Foam Bamboo Pillow

What is the weight?

The pillow weighs 1.8 kg including all packaging.

What is the height of the pillow?

The pillow height is 12cm top to bottom without pressure. The pillow will mould to your body according to your natural head & neck shape in order to give you the best support, thanks to the memory foam core.

What is the Panda Pillow made from?

Fillings:

Our pillows are made up of three layers of visco memory foam, using the newest technology – memory foam gel – which is recommended by doctors and orthopaedic experts.

Inner Protective Cover:

Mesh (polyester)

Pillow Cover:

70% bamboo, 30% polyester support.

What is the size of the Panda Bamboo Pillow?

The Panda Bamboo Pillow is: 60(L) x 40(W) x 12(H) cm.

Why use three layers of memory foam?

The structure provides the perfect neck support to relieve pressure points and prevent joint pain whilst guaranteeing a perfect night’s sleep!

Does this support back sleepers?

Yes, the original Panda Memory Foam Bamboo Pillow features three layers of 3rd generation memory foam for ultimate support and comfort. The memory foam conforms to the shape of your neck and shoulders, which offers maximum support. This also helps to relieve pressure points!

Will it help stomach sleepers?

Yes, As a stomach sleeper your head & neck don’t need to be raised as much compared to side and back sleepers. The Panda Memory Foam Bamboo Pillow will accommodate this sleeping position and will be as flat as your body requires whilst ensuring maximum comfort and support, all night long.

Are your products free from chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones, and GMOs. They all passed the OEKO-TEXⓇ Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Do you need to use pillow cases with these pillows?

The pillow comes with a hypoallergenic and highly breathable bamboo pillowcover. The bamboo cover is easy to remove and wash. However, you are more than welcome to use your own pillowcase – this is simply down to personal preference.

Is the Panda Memory Foam Bamboo Pillow eligible for the 30-Night Trial?

The Panda Memory Foam Bamboo Pillow does come with a 30-Night Trial. If at any point during your 30-Night Trial you're not satisfied, simply get in contact!

What is the recommended age for this pillow?

The Panda Memory Foam Bamboo Pillow is suitable for individuals 10+ years old. We also offer pillows in our Panda Kids™ range, suitable from 1+ year.

Where is it made?

Our products are designed in the UK and made in China.

What is so special about bamboo pillows?

Bamboo pillows are naturally hypoallergenic, making them perfect for sensitive, allergy-prone skin. The anti-microbial fabric is thermoregulating and incredibly soft for a cool, comfortable sleep night after night.

Which type of foam pillow is best?

If you are a front, back or side sleeper 3rd generation memory foam is best for keeping your head and neck in perfect alignment while you sleep. The supportive foam provides firm, soft comfort and is incredibly durable so you won’t have to keep changing your pillow. And with a pillow this comfy, you won’t want to!

Why are memory foam pillows uncomfortable?

Memory foam pillows are designed to offer superior comfort and support by adapting to your unique sleeping position. Allow a couple of nights for the pillow to adjust and soften if it feels uncomfortable.

Are memory foam pillows actually good?

If you are looking for a pillow that is both comfortable and supportive, a memory foam pillow is a great choice.

Which is the best memory pillow?

Panda’s award-winning Bamboo Memory Foam Pillow is known for providing supreme comfort and support, wrapped in a natural hypoallergenic bamboo cover for cool, indulgent sleep night after night.

Kids Memory Foam Bamboo Pillow (4+ Years)

What is the weight?

The pillow weighs 1.35 kg including all packaging.

What is the size of the Panda Kids Memory Foam Bamboo Pillow (4+ Years)?

The Panda bamboo pillow is: 53(L) x 38(W) x 10(H) cm.

What is the recommended age for this pillow?

The Kids Memory Foam Bamboo Pillow is suitable for children aged 4-11 years old. Although, some adults do prefer sleeping on a slightly thinner pillow and the Kids Memory Foam Bamboo Pillow is a great solution.

What's the difference between the Toddler & Kids Pillow?

The Kids Memory Foam Bamboo Pillow is made up of two layers of 3rd generation viscose memory foam. This is the same memory foam mould that we use for our standard sized Panda Memory Foam Bamboo Pillow.

The Panda Toddler Memory Foam Bamboo Pillow does not feature this as it would be too high for younger children. The Panda Toddler Pillow is designed for little ones and is able to provide the support required for this age group.

How do kids benefit from this pillow?

The Panda Kids Pillow is lightweight and not too tall. It was designed to be the ideal shape and size for supporting your child’s head, neck and shoulders.

Will this help with my kid’s allergies?

The Kids Memory Foam Bamboo Pillow comes with a bamboo fibre cover, which is naturally hypoallergenic and keeps dust mites at bay.

What’s the difference between this and an adult one? Is it just smaller in size?

The Kids Memory Foam Bamboo Pillow is made up of the same high-quality 3rd generation memory foam as the Panda Memory Foam Bamboo Pillow. However, the Panda Memory Foam Bamboo Pillow is made up of three layers of memory foam – whereas the Kids Memory Foam Bamboo Pillow is made up of two layers of memory foam.

The Panda Kids™ Pillow is able to offer the same amount of comfort and support as the standard Panda Pillow but for children. The Panda Kids™ Pillow is the perfect size for children aged 4-11 years old.

Is this pillow suitable for children with sensitive skin?

The bamboo cover that comes with our Panda Kids™ Pillow is highly breathable and soft, so it is gentle on sensitive skin. The pillow will help prevent skin irritation and creases.

My kid is a restless sleeper, will this pillow help?

The Kids Memory Foam Bamboo Pillow is made of memory foam, which adapts to little sleepers’ contours. This means your child will be properly supported and comfortable, which will likely reduce the need to toss and turn during the night.

What kind of memory foam do you use?

The Panda Memory Foam Bamboo Pillow is made of three layers of visco 3rd generation memory foam. There’s a very firm layer in the centre, giving the pillow its structure, and two softer layers around it, making the pillow feel more comfortable.

How does it feel to sleep on it?

The pillow adapts to your little one’s sleeping position and provides the support you need. The bamboo cover around it is incredibly soft and breathable. Bamboo materials regulate temperature well, meaning you’ll feel warm in the Winter and cool in the Summer. Plus, there will be no moisture or odour retention, allowing for a comfortable and peaceful sleep.

Where is it made?

Our products are designed in the UK and made in China.

Why do kids love it?

Kids get to sleep through the night using our pillow, and they wake up feeling well rested and ready to take on the day. Plus, the cute panda face in the corner of the bamboo cover is a hit!

I have the adult pillow and I love it but it’s slightly too high. Would the kids version be ok or too thin?

Although Kids Memory Foam Bamboo Pillow is specifically designed for children, we do find that some customers prefer this version compared to the standard Panda Memory Foam Bamboo Pillow. There is never one pillow which is suitable for everyone, because everybody sleeps in a different way and has their own preferences. Using the Kids Pillow could be a solution if you are finding the Panda Pillow to be too high. 

The  Kids Memory Foam Bamboo Pillow is able to offer the same amount of comfort and support as the standard Panda Pillow.

Toddler Memory Foam Bamboo Pillow

What is the height of the Panda Toddler Pillow?

Our Panda Toddler Memory Foam Bamboo Pillow is approximately 3cm in height, we found that this is the perfect height for a memory foam pillow for toddlers. After consulting a series of doctors and orthopaedic experts, we learned that memory foam pillows of this size are highly recommended to properly support the child’s neck and spine.

Does it come with a pillowcase?

Yes, the Toddler Pillow comes with a bamboo pillow cover.

Does this pillow help with toddler snoring?

Sometimes, snoring can be caused by the type of pillow being used and if the pillow is either too high or low. Our Toddler Memory Foam Bamboo Pillow is the recommended height for toddlers at 3cm high, allowing it to provide ultimate support and comfort throughout the entire night.

Can this be used for newborns?

Even though the NHS recommends not using pillows until the age of 12 months old, we have found that a lot of parents use pillows from earlier stages.
The Panda Bamboo Toddler Pillow is one of the thinnest pillows available, with a hight of just 3cm and a contour curve design in the centre of the memory foam pillow. This has been proven to help fight against flat head syndrome.

Will my child overheat when using this pillow?

Memory foam is commonly known for retaining heat, but bamboo fibre is extremely breathable – while its structure and absorption properties act as a natural insulator to aid coolness in the summer and warmth in the winter.

The Topper

What is HydroFoam™?

The Panda Bamboo Mattress Topper features a one-of-a-kind HydroFoam™ layer. Incorporating minute capsules of cooling gel into our 3rd generation memory foam helps to prevent overheating throughout the night

How does the 30-Night Trial work?

We’re so confident that you are going to love our Panda products that we offer you a 30-Night Trial period. If you are unhappy with the products (which we highly doubt!), we will happily give you a full refund as long as you have the receipt and return the pillow to us within the 30-night period. We are very open to any feedback that you have to help us improve our products.

How does the 10-Year Guarantee work?

Yes, it’s true – we do offer a full 10-Year Guarantee period! If there is a problem with your product during the warranty period, we'll exchange it for a brand new one. If your product has been discontinued, we will provide you with the updated version of said product so you will never be without the comfort of Panda. During this period, you may be required to send your item back to us for a quality test to ensure that any errors are corrected quickly and efficiently.

The warranty covers any physical flaw in the product despite normal usage and proper handling.

The warranty does not cover conditions resulting from normal wear and tear.

Memory Foam (HydroFoam™) Mattress Topper Setup Guide

You should have received a leaflet with your new Panda Mattress Topper – but if you’ve misplaced it, click here to download the PDF version..

How effective is the Panda Memory Foam Mattress Topper in helping with partner disturbance?

The Topper is made up of 3rd generation memory foam, which conforms to your body's natural shape. This helps to keep you comfortable and supported, which results in less movement for your partner to feel during the night.

Does this product use plastic?

We try our best to be as transparent as possible regarding our production and supply chain choices.

In order to have a lower ecological footprint, we decided to use biodegradable PET plastic (which is recyclable) to wrap our Memory Foam Mattress Topper. We found that the pros of using this material far outweighed the cons. Without the plastic, the box would break within 5-10 minutes as memory foam is extremely strong. This means that the boxes would have to be much larger.

The size of the product affects every single stage of the supply chain. We found that shrinking the topper allowed us to save space on storage, imports (both air & sea) and deliveries sent to our customers. Having smaller boxes allows us to fit more items into one shipment, minimising the harmful ecological footprint that these methods of transport have and helping to decrease our ecological footprint.

We are always conscious about the decisions that we make and try our utmost to be as responsible as possible.

How does the Panda Mattress Topper come packaged?

The topper is pressed and rolled in a vacuum pack and it comes in a protective Kraft paper packaging. The Kraft paper box is in the exact size of the roll and takes up no extra space.

The box sizes are:

Single: 26 x 26 x 50cm
Double: 28 x 28 x 52cm
King:
30 x 30 x 57cm
Super King: 32 x 32 x 52cm

If you have any further questions, please do not hesitate to contact us.

Do you have to air this topper before using it?

We advise that you give the mattress topper 12-16 hours to allow the memory foam to fully expand. Brand new memory foam has a unique smell – do not be alarmed, as the odour is completely normal and harmless. It will disappear within two to three days.

Can the topper be rolled back for storage after opening?

Storing the Panda Mattress Topper is possible, but compressing the item back to its packaged size would be very difficult. We would recommend folding the topper in half and then again into a quarter to make it easier to transport and store.

Does the Bamboo Mattress Topper work well with electric blankets?

The Panda Mattress Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat sensitive, so you might find that your topper is softer than usual when used with an electric blanket.

Will the mattress topper slide about on top of my mattress?

The Panda Mattress Topper has an anti-slip layer on the bottom. Micro-silicone grips embedded within the entire base prevents any unwanted movement between your mattress and the mattress topper. It also features four secure elastic straps to keep it in place.

How do I know if the Panda Mattress Topper is suitable for my bed?

Our Memory Foam Mattress Topper is available in a range of different sizes – always check before purchasing that you're ordering the right size. You might want to measure your mattress and check it against our size guide for extra peace of mind.

Each corner has a durable elastic strap, making the Panda Mattress Topper suitable for all types of mattresses.

How is the Topper by Panda better at keeping us cooler during the night?

The tiny capsules of cooling gel incorporated into our 3rd generation memory foam help prevent overheating throughout the night, making the Panda Bamboo Mattress topper the most advanced memory foam mattress topper available.

What is the best thickness for a mattress topper?

Mattress toppers range in thickness from 2-4 inches. The best thickness depends on the individual sleeper, though generally the thicker the topper the more you will feel a difference.

What is the best memory foam mattress topper to buy?

The Panda Memory Foam Mattress Topper makes a great choice. The advanced, reactive foam adapts to your body as you sleep providing ultimate comfort and support.

How long does a memory foam mattress topper last?

A memory foam mattress topper can last for up to five years and beyond – they are easy to keep clean and are the perfect additional layer of luxury or alternative to replacing your mattress.

Can I wash the topper cover?

Yes, the bamboo cover is easy to remove and is machine washable. We recommend using an eco-friendly detergent and washing at 30 degrees.

Hybrid Bamboo Mattress Pro

How do people send the Panda Hybrid Mattress Pro back?

To return the Panda Hybrid Mattress Pro, you can find the correct form by clicking on the returns and replacements tab at the bottom of the page. The process is quick and simple, and nothing to lose sleep over.

What is the firmness level of the Panda Hybrid Mattress Pro from 1-10?

The Panda Hybrid Mattress offers a combination of premium pocket springs and ultra-supportive foams that provide a soft-firm feel. In terms of scale, the mattress offers a firmness level of around 7.

How does the Hybrid Mattress Pro compare to other brands? Why should a customer choose Panda?

The Panda Hybrid Bamboo Mattress Pro is the most advanced, breathable bamboo mattress on the market. The unique infusion of thermoregulating bamboo takes the heat out of bedtime while OrthoAlign Foam™ keeps you in perfect alignment from head to toe.

The high number of premium pocket springs provide exceptional motion control and tailor-made comfort for every part of your body. The Hybrid Bamboo Mattress Pro comes with a 100-Night Trial to fall in love with bedtime. Your mattress is delivered to a room of your choice, and we take away your old mattress free of charge so you can dive straight on.

How does the Panda Hybrid Bamboo Mattress Pro arrive?

The Panda Hybrid Bamboo Mattress Pro arrives in our eco-friendly, fully recyclable packaging. Please allow your mattress a few hours to air before dressing in preparation for the best sleep you’ve ever had. Learn more about our packaging here.

Do you collect old mattresses?

Absolutely. Panda is delighted to offer free collection and disposal of your old mattress* in keeping with our strong commitments to sustainability. We ensure not a single Panda mattress ends up in a landfill, and all old mattresses will be recycled or repurposed responsibly.

*when purchasing a Panda Hybrid Bamboo Mattress or Pro

What do you do with old mattresses?

Old mattresses are disposed of responsibly and do not end up in landfill. Your old mattress will go on to make other products that will enjoy a purposeful life cycle – from sofas to soft play equipment and more.

What do you do with returned mattresses?

If a mattress is returned in good condition, it will be rejuvenated and restored to be sold via our eBay store. If it is damaged, it will be recycled responsibly.

How do you register for the guarantee?

If you have placed your order directly from our website then you do not need to register for the guarantee, you are automatically enrolled for the eligible products. If buying elsewhere you will be sent an email inviting you to register for the guarantee. You can always email customer support at info@pandalondon.com if you have any problems registering your guarantee. https://pandalondon.com/guarantee/

What is BioCell Foam™?

BioCell Foam™ is a unique ‘open cell’ foam infused with fresh bamboo that regulates body temperature, wicks away moisture and provides antibacterial, hypoallergenic properties. The ultra-breathable foam keeps bedtime cool and comfortable, making the Panda Hybrid Bamboo Mattress Pro the most advanced, breathable bamboo mattress on the market.

How big is the mattress box? What’s the overall weight?

Panda 27cm Single Mattress - 90x190    25.2kg    1060 x 420 x 420 mm

Panda 27cm EU Single Mattress - 90x200    26.55kg    1060 x 420 x 420 mm

Panda 27cm Small Double Mattress - 120x190    33.63kg    1520 x 445 x 445 mm

Panda 27cm UK Double Mattress - 135x190    37.85kg    1520 x 445 x 445 mm

Panda 27cm EU Double Mattress - 140x200    41.3kg    1520 x 445 x 445 mm

Panda 27cm UK King Mattress - 150x200    44.2kg    1650 x 445 x 445 mm

Panda 27 cm EU King Mattress - 160x200    47.2kg    1650 x 445 x 445 mm

Panda 27cm Super King Mattress - 180x200    53.1kg    1850 x 445 x 445 mm

Panda 27cm Emperor Mattress - 200x200    59kg    1850 x 445 x 445 mm

How long should it take to get used to a new mattress?

It can take anything from a few nights to a couple of weeks for your body to fully adjust to your new mattress. We recommend using your mattress for the full length of your free home trial before opting to return.

How do you set up the Panda Hybrid Mattress Pro once it’s arrived?

Your mattress will be delivered to a room of your choice and simply needs to be unpackaged and left to breathe for a few hours before dressing with your favorite fresh bedding.

Which way up does the mattress go?

The Panda logo should be located on the front top left of your mattress.

When can I start sleeping on my new mattress?

You can dive into sleeping on your mattress from the very first night. However, please note that it does take 12-18 hours to fully expand for maximum comfort.

Do I need to use a sheet with your mattresses?

We would recommend a breathable fitted sheet.

Do I need to turn my mattress?

Your mattress does not require flipping, though we do recommend you rotate the Hybrid Bamboo Mattress Pro every 6 months for ultimate freshness.

Where can I try the mattress before buying?

We offer a 100-Night Trial when you purchase a mattress from Panda, during which a full refund or replacement can be issued if for any reason you don’t fall in love with the wonders of bamboo.

What safety certifications does your mattress have?

CertiPUR, OEKO-TEXⓇ and REACH.

What's the spring count of your Hybrid Mattress Pro?

Our mattress has up to 1,500 premium, individually encased pocket springs.

Is there a weight limit on your mattresses?

The Panda Hybrid Mattress Pro is designed to bring maximum comfort to a weight of up to 120kg per sleeper.

Are your mattresses suitable for people with back pain?

Our Hybrid Mattress Pro features orthopedic grade OrthoAlign Foam™ which uniquely contours to your sleeping position keeping you in perfect alignment from head to toe. This is ideal for those suffering with back pain.

Are your mattresses suitable for children?

Our Hybrid Bamboo Mattress Pro is suitable for adults and children of all ages.

Can I use the mattress on the divan bed base?

Yes. Our Hybrid Mattress Pro is suitable for use on all bed frames.

Can I use the mattress on the slatted bed base?

Yes. Our Hybrid Mattress Pro can be used on a slatted bed base.

Can I use the mattress on the adjustable bed base?

Yes. Our Hybrid Mattress Pro can be used on an adjustable bed base.

Can the mattress be used on a floor?

Yes, the Hybrid Bamboo Mattress Pro can be slept on on the floor as long as the floor is clean and dry.

Can I use an electric blanket?

Yes, although please be aware that electric blankets can soften the memory foam inside.

Do you sell single size mattresses?

Yes, our Hybrid Bamboo Mattress Pro comes in UK and EU Single sizes. For full size details please consult our size guide.

Do you make custom size mattresses?

Currently we do not make custom size mattresses, but for all related enquiries please email customer support at info@pandalondon.com

Do you make European size mattresses?

Yes – our Hybrid Bamboo Mattress Pro is available in EU Single, Double, King and Emperor sizes.

Are your mattresses vegan?

Yes, our Hybrid Bamboo Mattress Pro is 100% vegan.

How do I know the mattress I purchased is brand new and not used?

All mattresses sold via our website are brand new and unused; for rejuvenated mattresses, please see our eBay store.

I'm moving house, how do I move or store my mattress?

It is best to store your mattress in a cool, dark room and  keep it covered in a mattress bag. Subject to stock these are available for order via customer support.

How can I clean the mattress?

Our bamboo cover is easy to remove and machine washable. You may tumble dry your cover, although we do advise airing naturally.

Can I wash the mattress cover?

Yes, the bamboo cover is easy to remove and machine washable.

Can I buy a replacement cover?

Yes, replacement covers are available to order. Please get in touch with info@pandalondon.com

My mattress cover has shrunk, what do I do?

You can order a replacement cover. Please email customer support at info@pandalondon.com

How do I store my topper?

The Topper can be stored in a cool, dry, room. Using a dust cover is recommended.

Can I wash the topper cover?

Yes, the bamboo cover is easy to remove and is machine washable. We recommend using an eco-friendly detergent and washing at 30 degrees.

100% Bamboo Bedding Set

What are the dimensions of the 100% Bamboo Bedding Sets?

Single:
Duvet Cover: 135 x 200cm
Fitted Sheets: 90 x 190 + 32cm
Pillowcase: 1x 50 x 75cm

UK Double:
Duvet Cover: 200 x 200cm
Fitted Sheets: 135 x 190 + 32cm
Pillowcases: 2x 50 x 75cm

UK King:
Duvet Cover: 225 x 220cm
Fitted Sheets: 150 x 200 + 32cm
Pillowcases: 2x 50 x 75cm

Super King:
Duvet Cover: 260 x 220cm
Fitted Sheets: 180 x 200 + 32cm
Pillowcases: 2x 50 x 75cm

What is the 100% Bamboo Bedding's thread count?

The Panda 100% Bamboo Bedding has a 320 thread count, which is the equivalent of 1,200 thread count cotton.

What is the 100% Bamboo Bedding made from?

Our bedding sets are made out of 100% bamboo fabric. The nature of this fabric gives our 320 thread count a soft, luxurious feel.

Are there any harmful chemicals used?

No – each Item has been tested for any nasties in accordance with OEKO-TEXⓇ Standard 100. All of our products are free from any harmful chemicals such as formaldehyde & toluene diisocyanate, ensuring they comply with health standards and are safe for sleepers of all ages. You can rest assured that there have been no harmful chemicals used when manufacturing any of our products!

Mattress Protector

What are the dimensions of Panda Bamboo Mattress Protectors?

Cot: 60 x 120 x 15cm

Cot Bed: 70 x 140 x 15cm

Single: 90 x 190 x 32cm

UK Double: 135 x 190 x 32cm

King: 150 x 200 x 32cm

Super King: 180 x 200 x 32cm

EU Single: 90 x 200 x 32cm

EU Double: 140 x 200 x 32cm

EU King: 160 x 200 x 32cm

Emperor: 200 x 200 x 32cm

How do I clean the Bamboo Mattress Protector?

Hand or machine wash on a cooler setting with like colours. Remove promptly when the cycle is over. Do not bleach or use fabric softener. Dry flat and do not tumble dry or iron.

What materials are used when manufacturing the Bamboo Mattress Protector?

The outer cover of the protector is made from 70% bamboo rayon and 30% cotton, which is luxuriously soft to touch, and a thin but strong layer of waterproof Nano-TPU™ which protects your mattress from liquids and spills.

Is the Panda Mattress Protector waterproof?

Yes – thanks to a thin, light and a durable waterproof layer made using our Nano-TPU™ technology. This seamlessly protects the mattress from accidental spills and acts as a shield against moisture, bacteria and fungi.

Does the Bamboo Mattress Protector come with a guarantee?

You can sleep easy knowing that the Panda Mattress Protector comes with a 1-Year Guarantee – and our dedicated customer support team are on hand to answer any questions that you may have.

Can I wash the Mattress Protector?

Yes. We recommend using an eco-friendly detergent and washing at 30 degrees.

The Cloud Bamboo Duvet

What are the dimensions of the Panda Cloud Duvet?

Single: 135 x 200cm – 4.5 and 10.5 tog

UK Double: 200 x 200cm – 4.5 and 10.5 tog

King: 225 x 220cm – 4.5 and 10.5 tog

Super King: 260 x 220cm – 4.5 and 10.5 tog

Is this duvet noisy when moving during the night?

Not at all, it's silent. Exactly what you need for a good night's sleep.

Will I overheat?

The Cloud Bamboo Duvet is light and fluffy, keeping you cool and comfortable all night long. The bamboo fabric has natural thermoregulation properties, which means it's able to regulate your body temperature during the night.

How do I clean the duvet?

The Cloud Duvet can be machine washed at up to 40°C, and is best dried naturally although it can be tumble dried at a low temperature if need be.

What is The Cloud Bamboo Duvet made from?

The Panda Cloud Duvet is filled with 50% bamboo microfibre, and 50% Nano-Microfibre™. The outer cover is made from 100% bamboo, making it soft and hypoallergenic.

Does the duvet come with a guarantee?

You can rest easy knowing that the Cloud Bamboo Duvet comes with a 5-Year Guarantee, and our dedicated customer support team are on hand to answer any questions that you may have.

What is the best type of duvet to buy?

Choose a comfortable tog rating that works for you, and opt for natural, thermoregulating fabrics that will keep you feeling just right, whatever the weather.

What should I look for when buying a duvet?

When buying a duvet, look for soft, comfortable fabrics like bamboo. The sustainable material is naturally hypoallergenic and thermoregulating, keeping you cool in the Summer and cosy in the Winter.