Terms & conditions

 

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and the date it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" have been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

  1. An alternative item – if the item is of less value, then a refund covering this will be arranged. If the item is of more value, then additional payment will be required before the item can be dispatched.
  2. A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfil your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

  1. Losses that were not foreseeable to both parties when the contract was made.
  2. Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details, nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges, and any import duty incurred, are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible, but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Promotions – Terms and Conditions

Panda London – Panda Kids™ promotion

Panda London – Panda Kids™ promotion (28th May - 7th June 2026)

1. The Offer

20% OFF orders of two or more products from the Panda Kids™ range

2. Promotion Period

This promotion is valid only during the following period:

  • Start: Thursday 28th May 2026 at 00:01 (BST)
  • End: Sunday 7th June 2026 at 23:59 (BST)

Orders placed outside of this period will not qualify for the promotion.

3. Where the Offer Applies

  • Valid online only at www.pandalondon.com
  • Not valid in-store or through third-party retailers (including Amazon, eBay, or other marketplaces).

4. Availability

All offers are subject to availability while stocks last.
Panda London reserves the right to amend or withdraw the promotion where necessary.

5. Exclusions & Restrictions

  • This offer cannot be used in conjunction with any other promotion, discount, or promotional code.
  • Orders suspected to be placed for resale or commercial purposes may be cancelled at our discretion.

6. Returns & Refunds

  • If you return an item purchased during the promotion, your refund will reflect the price paid at checkout (including any applied discount).
  • Returns are subject to Panda London’s standard Returns Policy, available on our website.
  • To arrange a return, please contact info@pandalondon.com or use the returns portal on our website.

7. Eligibility

  • Open to UK residents aged 18 or over.
  • Promotion is intended for personal use only.

8. General

  • Panda London reserves the right to amend, withdraw, or extend this promotion where necessary.
  • In the event of any technical issues, Panda London reserves the right to correct any errors or inaccuracies.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Panda London x Yoto Giveaway – Terms & Conditions
  1. Promoter
    The promoter of this competition is Panda London, United Kingdom (“Panda”, “we”, “us”, “our”).
  2. Eligibility
    2.1 The giveaway is open to residents of the United Kingdom aged 18 years or over at the time of entry.
    2.2 Employees of Panda London, Yoto, their immediate families, agents, affiliates, or anyone professionally connected with the promotion are not eligible to enter.
    2.3 By entering this competition, entrants confirm they are eligible to do so and eligible to claim any prize they may win.
  3. How to Enter
    3.1 To enter, participants must complete the following steps via Instagram:
  • Follow @pandalondon
  • Follow @yotoplay
  • Like the giveaway post
  • Tag a friend in the comments on the giveaway post
  1. 3.2 Participants may receive one (1) bonus entry by commenting separately with their favourite bedtime story to read to their child.
    3.3 Multiple comments/tags are permitted; however, spam, automated entries, or duplicate entries may be disqualified.
    3.4 No purchase is necessary to enter or win.
  2. Competition Period
    4.1 The competition starts at 09:00am (BST) on 25 May 2026 and closes at 11:59pm (BST) on 1 June 2026.
    4.2 Entries received after this time will not be counted.
  3. Prize
    5.1 One (1) winner will receive:
  • Panda Kids™ Bamboo Pillow – your choice of Baby, Toddler or Kids Pillow
  • Panda Kids™ Cloud Bamboo Duvet – your choice of cot bed or UK single size
  • Yoto Player (3rd Generation)
  • Yoto Adventure Jacket
  • Yoto 5-Minute Sleepy Stories, Bedtime Piano and Journey to Sleep cards
  1. 5.2 The prize is non-transferable, non-refundable, and no cash alternative will be offered.
    5.3 Panda London and Yoto reserve the right to substitute the prize with another of equal or greater value if circumstances beyond their control make it necessary to do so.
  2. Winner Selection and Notification
    6.1 One winner will be selected at random from all valid entries received before the closing date.
    6.2 The winner will be contacted via Instagram Direct Message within 48 hours of the competition closing.
    6.3 If the winner does not respond within 7 days of notification, Panda London reserves the right to select an alternative winner.
  3. Delivery
    7.1 The prize will be delivered to a UK address provided by the winner.
    7.2 Panda London and Yoto are not responsible for delays or failures in delivery outside their reasonable control.
  4. Publicity
    By entering the competition, the winner agrees that Panda London and Yoto may use their Instagram handle and/or first name for reasonable promotional purposes related to the giveaway.
  5. Data Protection
    9.1 Any personal data supplied during the course of this promotion will only be processed for the administration of the competition and prize fulfilment, in accordance with applicable UK data protection legislation.
    9.2 Personal data will not be shared with third parties other than where necessary for administering the competition and fulfilling the prize.
  6. Instagram Disclaimer
    This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram. By participating, entrants release Instagram from any responsibility related to this promotion.
  7. Liability
    To the fullest extent permitted by law, Panda London and Yoto shall not be liable for any loss, damage, or injury arising from participation in the competition or acceptance/use of the prize.
  8. General
    12.1 Panda London reserves the right to cancel, suspend, or amend the promotion where necessary due to circumstances beyond its reasonable control.
    12.2 Any entrant found to be using fraudulent methods or otherwise attempting to circumvent these Terms & Conditions may be disqualified.
    12.3 These Terms & Conditions shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.