Terms & conditions

Panda London – Dig It 15% off promotion

1. The Offer

Sign up to an online form to receive a unique 15% off code, to use on orders placed on Panda London.com

2. Promotion Period

The voucher code is valid only during the following period:

• Start: at 00:01 (BST) Thursday 8th October 2026
• End: at 23:59 (BST) Thursday 12th November 2026

3. Where the Offer Applies

• Valid online only on orders made on www.pandalondon.com
• Not valid in-store or through third-party retailers (including Amazon, eBay, or other marketplaces).

4. Availability

Panda London reserves the right to amend or withdraw the promotion where necessary.

5. Exclusions & Restrictions

• This offer cannot be used in conjunction with any other voucher code.
• Orders suspected to be placed for resale or commercial purposes may be cancelled at our discretion.

6. Returns & Refunds

• If you return an item purchased during the promotion, your refund will reflect the price paid at checkout (including any applied discount).
• Returns are subject to Panda London’s standard Returns Policy, available on our website.
• To arrange a return, please contact info@pandalondon.com or use the returns portal on our website.

7. Eligibility

• Open to UK residents aged 18 or over.
• Promotion is intended for personal use only.

8. General

• In the event of any technical issues, Panda London reserves the right to correct any errors or inaccuracies.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

1. About the Programme

The Panda Club Loyalty Programme ("Programme") is operated by Panda Life Ltd. ("we", "us", or "our").

The Programme allows eligible customers to earn and redeem loyalty points and receive other benefits in accordance with these Terms & Conditions.

By joining the Programme, you agree to these Terms.

2. Eligibility

• 
  You must be at least 18 years old to participate.
  
• 
  You must maintain a valid customer account with us.
  
• 
  Membership is available only to individuals and is not intended for businesses or organisations unless expressly approved by us.
  
• 
  Only one loyalty account may be maintained per individual.
  

We reserve the right to refuse, suspend, or terminate membership where we reasonably believe these Terms have been breached.

3. Joining the Programme

Membership is free unless otherwise stated.

By creating a loyalty account, you agree that we may administer your participation in the Programme and process your personal information in accordance with our Privacy Policy.

Participation in the Programme is separate from marketing consent. You do not have to consent to marketing communications in order to join the Programme.

4. Earning Points

Members may earn points through qualifying activities, including:

• 
  Eligible purchases;
  
• 
  Creating an account;
  
• 
  Product reviews;
  
• 
  Referrals;
  
• 
  Birthday rewards;
  
• 
  Promotional campaigns; and
  
• 
  Other activities specified by us from time to time.
  

Points will be awarded according to the rules published on our website.

We may amend earning rates, qualifying activities, or points values at any time, provided such changes are communicated clearly to members.

5. Qualifying Purchases

Unless otherwise stated:

• 
  Points are awarded on the net value of purchases after discounts.
  
• 
  Taxes, shipping charges, gift cards, refunds, and cancelled orders do not qualify for points.
  
• 
  Returned or refunded purchases may result in points being deducted from your account.
  
• 
  Points may take up to 5 working days to appear in your account.
  

6. Redeeming Rewards

Points may be redeemed for rewards offered through the Programme.

Rewards:

• 
  Are subject to availability;
  
• 
  Cannot be exchanged for cash;
  
• 
  Cannot be transferred, sold, or assigned;
  
• 
  May be subject to additional terms and conditions.
  

We reserve the right to substitute rewards with alternatives of equivalent value where reasonably necessary.

7. VIP Tiers

The Programme may include membership tiers based on spend, points earned, or other qualifying criteria.

Tier benefits, qualification requirements, and review periods will be published on our website.

We reserve the right to amend tier structures or benefits where reasonably necessary for the operation of the Programme.

8. Referral Programme

Where referral rewards are offered:

• 
  Referrals must be genuine recommendations to individuals known to the member.
  
• 
  Self-referrals are prohibited.
  
• 
  Creating multiple accounts to obtain rewards is prohibited.
  
• 
  Referral rewards may be withheld where fraud, abuse, or manipulation is suspected.
  
• 
  Referral rewards are single use and non-stackable
  
• 
  Referral codes must not be published on social media or online for the purposes of gaining additional referral benefits
  
• 
  Panda London reserves the right to limit the number and frequency of referrals made by any single referrer / Panda Club member. Rewards may not be given inf the limits are exceeded
  
• 
  Referral rewards cannot be combined with any other offers or discounts
  
• 
  For you and a referred friend to qualify for a reward, the referred must not:
  
  
  be a current customer and have never been a customer of Panda Lonodn under any email address or alias;
  
  
  have purchased goods or services from Panda London via the referral programme; and
  
  
  comply with any criteria and terms and conditions related to the programme.
  
  
  

When you send a referral to a friend, you confirm that:

·      The referred friend is personally known by you

·      You have obtained the consent of the referred friend before submitting their contact details to the referral programme

·      You understand that you are the sender of all communications under this service and should comply with all applicable laws in relation to the sending of electronic communications

·      You will not enter the information of any third party or referred friend in order to use this service for bulk email distribution, distribution to strangers, publication on social media, or any other promotion of a personal link or reward code in a manner that would constitute unsolicited commercial email or ‘spam’ in Panda London’s sole discretion

Our decision regarding referral eligibility shall be final.

9. Points Expiry

Points will expire after 12 months of inactivity or if your account is deleted / removed.

Any expiry rules will be clearly communicated to members.

Expired points cannot normally be reinstated.

10. Member Responsibilities

You are responsible for:

• 
  Keeping your account information accurate and up to date;
  
• 
  Maintaining the security of your account credentials;
  
• 
  Ensuring that your use of the Programme complies with these Terms.
  

You must notify us promptly if you believe your account has been accessed without authorisation.

11. Fraud and Misuse

We may investigate any activity that appears fraudulent, abusive, or inconsistent with the intended operation of the Programme.

Where we reasonably believe misuse has occurred, we may:

• 
  Remove points;
  
• 
  Cancel rewards;
  
• 
  Downgrade tier status;
  
• 
  Suspend membership; or
  
• 
  Terminate participation in the Programme.
  

Examples include:

• 
  Creating duplicate accounts;
  
• 
  Providing false information;
  
• 
  Artificially generating referrals;
  
• 
  Manipulating reviews or transactions;
  
• 
  Any activity intended to obtain rewards improperly.
  

12. Changes to the Programme

We may amend, suspend, or terminate the Programme where reasonably necessary, including for operational, commercial, legal, or security reasons.

Where changes materially affect members' rights or benefits, we will provide reasonable notice via email, our website, or other appropriate channels.

13. Programme Closure

If the Programme is discontinued:

• 
  We will provide reasonable notice where practicable;
  
• 
  Members will be given an opportunity to redeem eligible points during any specified wind-down period;
  
• 
  Unredeemed points may be cancelled after that period.
  

14. Data Protection and Privacy

How We Use Your Personal Information

We process personal information for the purposes of:

• 
  Administering the Programme;
  
• 
  Awarding and redeeming points;
  
• 
  Managing member accounts;
  
• 
  Preventing fraud and abuse;
  
• 
  Analysing Programme performance and member engagement;
  
• 
  Complying with legal obligations.
  

Legal Basis for Processing

Depending on the activity, we process personal information because:

• 
  It is necessary to perform our contract with you as a Programme member;
  
• 
  It is necessary for our legitimate interests in operating and improving the Programme;
  
• 
  We are required to comply with legal obligations; or
  
• 
  You have provided consent where consent is required.
  

Marketing Communications

Participation in the Programme does not automatically subscribe you to marketing communications.

Where marketing consent is required by law, we will seek your consent separately.

You may withdraw marketing consent at any time without affecting your membership in the Programme.

Sharing Information

We may share information with trusted service providers who assist in operating the Programme, including loyalty platform providers, customer service providers, analytics providers, and technology partners.

All processing will be carried out in accordance with applicable data protection laws and appropriate contractual safeguards.

Your Rights

Subject to applicable law, you may have the right to:

• 
  Access your personal information;
  
• 
  Correct inaccurate information;
  
• 
  Request deletion of your information;
  
• 
  Restrict or object to processing;
  
• 
  Request transfer of your information;
  
• 
  Withdraw consent where processing relies on consent;
  
• 
  Lodge a complaint with the UK Information Commissioner's Office (ICO).
  

Further information is available in our Privacy Policy.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• 
  Death or personal injury caused by negligence;
  
• 
  Fraud or fraudulent misrepresentation; or
  
• 
  Any liability that cannot lawfully be excluded under applicable law.
  

Subject to the above, we shall not be liable for indirect or consequential losses arising from participation in the Programme.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Effective Date: 19/06/2026

17. Contact Details

If you have any questions about the Programme or your personal information, please contact:

Panda Life Ltd.

Email: info@pandalondon.com

Postal Address:

Panda Life Ltd.

26 Irving Way, London

NW9 6AQ, United Kingdom

1. The Offer

Buy a duvet, get a duvet cover half price

2. Promotion Period

• Start: at 00:01 (BST) Friday 2nd October 2026
• End: at 23:59 (BST) Saturday 31st October 2026

3. Where the Offer Applies

• Valid online only on orders made on www.pandalondon.com
• Not valid in-store or through third-party retailers (including Amazon, eBay, or other marketplaces).

4. Availability

Panda London reserves the right to amend or withdraw the promotion where necessary.

5. Exclusions & Restrictions

• This offer cannot be used in conjunction with any other voucher code.
• Orders suspected to be placed for resale or commercial purposes may be cancelled at our discretion.

6. Returns & Refunds

• If you return an item purchased during the promotion, your refund will reflect the price paid at checkout (including any applied discount).
• Returns are subject to Panda London’s standard Returns Policy, available on our website.
• To arrange a return, please contact info@pandalondon.com or use the returns portal on our website.

7. Eligibility

• Open to UK residents aged 18 or over.
• Promotion is intended for personal use only.

8. General

• In the event of any technical issues, Panda London reserves the right to correct any errors or inaccuracies.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Panda x Dig It Boringdon Hall Giveaway T&Cs 

By entering this prize draw, entrants agree to be bound by these Terms & Conditions.

1. Promoter 

The promoter of this prize draw is Panda London (“the Promoter”). 

This promotion is run in collaboration with Dig It. Instagram/Meta and Boringdon Hall Hotel & Spa are not the promoter of this prize draw. 

2. Eligibility 

The prize draw is open to UK residents aged 18 years or over, excluding employees of Panda London, Dig It, the prize provider, their immediate families, agents, or anyone professionally connected with the promotion. 

Entrants must have a valid, public or otherwise verifiable Instagram account so that the Promoter can confirm that the entry requirements have been met. 

No purchase is necessary to enter. 

3. How to enter 

To enter the prize draw, entrants must, during the Promotion Period: 

1. Follow @pandalondon on Instagram; 
2. Follow @digitpod on Instagram; 
3. Like the designated giveaway post published on the Panda London Instagram account; and 
4. Comment on the giveaway post, tagging at least one other Instagram account. Please note, the winner of the competition will be the person tagged in your comment. 

All entry requirements must be completed before the closing date and time stated on the giveaway post. 

Entries submitted after the closing time will not be accepted. 

Entries which are incomplete, illegible, automated, generated by bots or otherwise do not comply with these Terms & Conditions may be disqualified. 

Entrants must not tag accounts belonging to people they do not know, fake accounts, celebrity accounts or business accounts solely for the purpose of entering the promotion. 

Multiple entries are permitted where a different person is tagged in each qualifying comment.

4. Promotion Period 

The prize draw will open on 14.10.2026 at 08.00am and close at 11.59pm on 31.10.2026. Entries received outside of the Promotion Period will not be eligible. 

The Promoter accepts no responsibility for entries that are lost, delayed, incomplete or not successfully submitted due to technical, network, platform or other issues beyond its reasonable control. 

5. The prize 

One winner will receive a two-night GAIA MenoPAUSE Break at Boringdon Hall Hotel and Spa. 

The prize includes: 

● Two-night stay in a Wellness Room 

● Full breakfast each morning in the Mayflower Brasserie or Spatisserie at Gaia Spa ● Dinner each evening: four-course dinner in Àclèaf, and three-course dinner in Mayflower Brasserie 

● 90-minute GAIA MenoPAUSE treatment 

● MenoPAUSE Support Set (worth £280): 

● Ancient & Brave Radiant Collagen 

● Ancient & Brave True Biome 

● Adaptogenic Apothecary Freedom Powder 

● GAIA Sleep Spray or Sleep Body Butter 

● Panda London bamboo sleep mask 

● Discounts on specialist nutrition support programmes 

● Panda London hypoallergenic bamboo bedding fitted on the bed 

● GAIA sleep meditations and relaxation content available via hotel app 

● Complimentary membership to the award-winning, adults-only Gaia Spa for the duration of your stay 

● Complimentary Fitness and Wellbeing classes at Gaia Spa for the duration of your stay (pre-booking essential) 

● 10% off additional spa treatments booked 

The prize does not include travel to or from the spa/hotel, additional meals or drinks, treatments, activities, spending money, insurance, gratuities or any other personal expenses. 

The winner is responsible for arranging and paying for any costs which are not expressly included in the prize.

The prize is subject to availability and the booking terms and conditions of the relevant spa/hotel. 

Valid for Sunday – Thursday stays. Valid in a Wellness room for one person. Additional guests are subject to availability and additional cost. Cannot be used in conjunction with any other offer. Over 18’s only. 

Blackout dates and other booking restrictions will apply. These may include, but are not limited to, bank holidays, Christmas and New Year period (23rd Dec - 2nd Jan), Valentine's Day, school holidays, weekends, special events and other peak periods, as determined by the prize provider. 

The prize must be booked by 1st December 2026 and taken by 1st April 2027. Failure to book or redeem the prize within the applicable period may result in the prize being forfeited. 

The winner's preferred dates cannot be guaranteed. 

The prize is non-transferable, non-refundable and cannot be exchanged for cash or any alternative, except where the Promoter considers it necessary to offer an alternative prize of equal or greater value due to circumstances beyond its reasonable control. 

The winner's guest must comply with any age restrictions or other terms imposed by the spa/hotel. 

6. Winner selection 

Following the closing date, one winner will be selected at random from all valid and eligible entries. 

The draw will be conducted using a random selection method. 

The Promoter reserves the right to verify that the selected winner has complied with all entry requirements before confirming the prize. 

7. Winner notification 

The winner will be contacted privately via Instagram Direct Message from the official @pandalondon Instagram account. 

The winner will not be publicly announced on Instagram. 

The Promoter will never ask the winner to make a payment, provide bank or credit card details, or follow a link requiring payment in order to claim the prize. 

Entrants and winners should be aware of impersonation and scam accounts. Any communication regarding the prize should be checked to ensure that it has been sent by the official Panda London Instagram account.

The selected winner must respond to the Direct Message within 72 hours of being contacted and provide any information reasonably required to verify their eligibility and arrange the prize. 

If the selected winner does not respond within this period, cannot be contacted, is unable to accept the prize, fails to provide the requested information, or is found not to have complied with these Terms & Conditions, the Promoter reserves the right to withdraw the prize and select another winner at random from the remaining valid entries. 

The entrant may be notified that they placed the winning entry. The entrant will not receive further details about the prize or the selected winner from the Promoter.

8. Verification 

The Promoter reserves the right to request reasonable evidence to confirm a winner's identity, age, UK residency and compliance with the entry requirements. 

The prize will not be confirmed until any requested verification has been completed to the Promoter's reasonable satisfaction. 

The Promoter reserves the right to disqualify any entrant where it has reasonable grounds to believe that the entrant has breached these Terms & Conditions, manipulated the entry process, used multiple or fraudulent accounts, or otherwise acted unfairly or fraudulently. 

9. Personal information 

Personal information supplied by entrants in connection with this promotion may be processed by the Promoter for the purposes of administering the prize draw, verifying the winner, arranging fulfilment of the prize, and notification that the entrant placed the winning entry. 

The winner's details may need to be shared with Dig It and/or Boringdon Hall Hotel & Spa where reasonably necessary to arrange and provide the prize. 

Personal information will be processed in accordance with Panda London's Privacy Policy and applicable data protection legislation. 

Entrants' personal information will not be added to marketing databases solely as a result of entering this prize draw unless they have separately provided consent to receive marketing communications. 

10. Winner information 

Although the winner will not be publicly announced on Instagram, the Promoter may be required to make information available demonstrating that a valid award took place, in accordance with applicable promotional rules. 

Where required, the Promoter may make the winner's surname and county available to the Advertising Standards Authority or another competent regulatory authority.

The winner may object to some or all of their information being made available publicly. However, the Promoter may still be required to provide the winner's details to the Advertising Standards Authority or another competent authority upon request. 

11. Instagram 

This promotion is in no way sponsored, endorsed, administered by or associated with Instagram or Meta. 

By entering, entrants acknowledge that Instagram and Meta have no responsibility or liability in connection with the promotion. 

Entrants must comply with Instagram's applicable terms and policies when participating in the prize draw. 

12. Changes or cancellation 

The Promoter reserves the right to cancel, suspend, amend or withdraw the promotion where circumstances outside its reasonable control make this unavoidable. 

Where reasonably possible, the Promoter will seek to minimise any disadvantage to entrants arising from such changes. 

13. Liability 

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so. 

To the extent permitted by law, the Promoter will not be responsible for any loss, damage or injury arising from acceptance or use of the prize except where caused by the Promoter's negligence or where liability cannot legally be excluded. 

The spa/hotel stay will be subject to the prize provider's own booking terms, rules and policies. 

14. General 

The Promoter's decision regarding the administration of the promotion and the selection and verification of the winner will be final, subject to applicable law and regulatory requirements. 

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. 

These Terms & Conditions are governed by the laws of England and Wales, and entrants will retain any mandatory rights they have to bring proceedings in the courts applicable to their place of residence.

Promoter: Panda Life LTD 

Registered address: 26 Irving Way, London, NW9 6AQ Instagram: @pandalondon