Return Policy

We do everything possible to make your experience hassle-free. However, mistakes can occasionally happen. We pride ourselves on being friendly, helpful, and approachable. Whatever your issue, big or small, please get in touch straight away. Home trials and free returns only available for orders in the UK.

 

 

 

30-Night Trial
100-Night Trial
Non-Returnable Items

If you have found your Pillow, Mattress Topper, Bedding or Duvet isn’t quite right, you might want to chat with our expert customer support team. They know their stuff and may recommend another Panda product to give you the ideal comfort and support.

To activate your return, simply follow these easy steps:

  1. Fill out our Returns and Replacements form within your trial period.
  2. Depending on your specific issue and request, you will then be provided with a returns label and/or offered a replacement. Once a returns label has been provided, you have ten days to have the item dropped off with one of our courier partners.
  3. Please note if you do not return your item(s) within this time period, your request will be void. 
  4. Once we have received the item(s), your refund or replacement will be issued.

Our UK-made breathable bamboo mattress is designed to bring the ultimate comfort and support to bedtime. If you wish to discuss a particular issue you are having with your mattress, our friendly team is available 7 days a week and is full of helpful tips that may help get this resolved so you sleep soundly. Rather return your mattress? All Panda mattresses are covered by our 100-Night Trial.

To activate your return, simply follow these easy steps:

  1. Fill out our Returns and Replacements form within your trial period.
  2. A collection from your home will then be confirmed and/or a replacement offered depending on your specific issue and request.
  3. Our courier partner will contact you to arrange a suitable collection day.
  4. Once we have received the item, your refund or replacement will be issued.

Please note that our pillow, mattress and topper covers, eye masks, bath products and Panda Kids muslins are not accepted for return except in exceptional circumstances, unopened with all the tags in place.

This is to uphold strict hygiene standards.