Terms & conditions

 

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and the date it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" have been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

  1. An alternative item – if the item is of less value, then a refund covering this will be arranged. If the item is of more value, then additional payment will be required before the item can be dispatched.
  2. A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfil your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

  1. Losses that were not foreseeable to both parties when the contract was made.
  2. Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details, nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges, and any import duty incurred, are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible, but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Promotions – Terms and Conditions

Panda London - Summer Sale 2026

Panda London – Summer Sale 2026

1. The Offer

25% OFF

  • Mattresses
  • Hooded Towels
  • Muslins
  • Fitted Sheets (EU sizes)

 

15% OFF

  • Hybrid Pillow
  • Hybrid Topper

 

5% OFF

  • Bundles

 

10% OFF

  • Bedding Sets
  • Cloud Bamboo Duvets
  • Mattress Protectors
  • Spare Pillow Covers
  • Spare Topper Covers
  • Fitted Sheets
  • Duvet Covers
  • Duvet Cover Sets
  • Bamboo Towels
  • Bamboo Bath Rug
  • Kids Pillows
  • Kids Cloud Duvet
  • Kids Bedding Set
  • Kids Fitted Sheet

2. Promotion Period

This promotion is valid only during the following period:

  • Start: at 00:01 (BST) Wednesday 29th July 2026
  • End: at 23:59 (BST) Monday 31st August 2026

Orders placed outside of this period will not qualify for the promotion.

3. Where the Offer Applies

  • Valid online only at www.pandalondon.com
  • Not valid in-store or through third-party retailers (including Amazon, eBay, or other marketplaces).

4. Availability

All offers are subject to availability while stocks last.
Panda London reserves the right to amend or withdraw the promotion where necessary.

5. Exclusions & Restrictions

  • This offer can only be used in conjunction with our DIG IT code.
  • Orders suspected to be placed for resale or commercial purposes may be cancelled at our discretion.

6. Returns & Refunds

  • If you return an item purchased during the promotion, your refund will reflect the price paid at checkout (including any applied discount).
  • Returns are subject to Panda London’s standard Returns Policy, available on our website.
  • To arrange a return, please contact info@pandalondon.com or use the returns portal on our website.

7. Eligibility

  • Open to UK residents aged 18 or over.
  • Promotion is intended for personal use only.

8. General

  • Panda London reserves the right to amend, withdraw, or extend this promotion where necessary.
  • In the event of any technical issues, Panda London reserves the right to correct any errors or inaccuracies.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Panda London – Dig It podcast promotion

Free Bamboo Eye Mask with £50+ spend

1. The Offer

Receive one FREE Bamboo Eye Mask (Urban Grey) with any spend of £50 or more when using the code DIGIT until 26th August 2026

2. Promotion Period

This offer is available during the following period only:

  • Start: Wednesday 22nd July 2026 at 00:01 AM (GMT)
  • End: Wednesday 26th August 2026 at 11:59 PM (GMT)

Orders placed outside this period will not qualify.

3. Where the Offer Applies

  • Valid online only at www.pandalondon.com
  • Available for UK mainland delivery addresses only
  • Not valid for in-store purchases or purchases made through third-party retailers (including Amazon, eBay, or other marketplaces)

4. Availability & Stock

  • The free Bamboo Eye Mask offer is subject to availability, while stocks last
  • If stock runs out, Panda London reserves the right to withdraw or amend the promotion without notice

5. Exclusions & Restrictions

  • This offer CAN be stacked with summer sale discounts
  • The free Bamboo Eye Mask cannot be exchanged for cash, credit, or alternative products
  • Limited to one free Bamboo Eye Mask per qualifying purchase
  • Orders suspected of being placed for resale or commercial purposes may be cancelled

6. Returns & Refunds

  • If you return your qualifying items and your total spend dips below £50, the Bamboo Eye Mask must also be returned
  • If the free item is not returned, its full retail value may be deducted from your refund
  • To arrange a return, please contact info@pandalondon.com or use the returns portal on our website
  • Returns are subject to Panda London’s standard Returns Policy, available on our website

7. Eligibility

  • Open to UK residents aged 18 or over
  • Valid on purchases of £50 or more
  • Valid for personal purchases only

8. General

  • Panda London reserves the right to withdraw, amend, or extend this promotion at any time without prior notice
  • While we aim to ensure accuracy, Panda London is not responsible for typographical errors or system issues affecting availability or promotion display

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Dig It Instagram Giveaway Terms & Conditions

Dig It Instagram Giveaway Terms & Conditions

  1. Promoter
    This giveaway is promoted by Panda London (“the Promoter”) in collaboration with Dig It.
  2. Eligibility
    The giveaway is open to residents of the United Kingdom aged 18 or over, excluding employees of Panda London and Dig It, their immediate families, agents, or anyone professionally connected with the promotion.
  3. How to enter
    To enter the giveaway, entrants must, during the Giveaway Period:
  • Follow @PANDALONDON on Instagram;
  • Follow @DIGITPOD on Instagram;
  • Like the designated giveaway post; and
  • Tag a friend in the comments of the giveaway post.

No purchase is necessary to enter.

  1. Giveaway Period
    The giveaway opens at 10.00am on Friday 21st August 2026 and closes at 11.59pm on Friday 4th September 2026. Entries received after the closing time will not be eligible.
  2. Entries
    Entrants must have a valid Instagram account and comply with Instagram’s terms of use. Multiple entries are permitted where a different friend is tagged in each separate comment. Duplicate or automated entries may be disqualified.
  3. The Prize
    One winner will receive the Panda Ultimate Mattress Bundle, containing 1x Hybrid Bamboo Mattress Pro, Bamboo Mattress Protector, up to 2x Hybrid Bamboo Pillows, 10.5 TOG Cloud Bamboo Duvet, 100% Bamboo Bedding and up to two Bamboo Eye Masks. The prize includes one pillow + eye mask with single mattress bundles, or two pillows + eye masks with all other sizes. The winner can choose the size of the mattress, and their bedding colour – duvet, protector and bedding sizes will correspond with the chosen mattress size.

The prize is non-transferable, non-refundable and no cash alternative will be offered. The Promoter reserves the right to substitute the prize with an alternative of equal or greater value if circumstances outside its control make this necessary.

  1. Winner Selection
    The winner will be selected at random from all eligible entries received during the Giveaway Period.
  2. Winner Notification
    The winner will be contacted via direct message from Panda’s official Instagram account, @PANDALONDON, within 7 days of the giveaway closing.

The winner will never be asked to provide payment or bank details in order to claim the prize.

If the winner does not respond within 7 days of being contacted, or is unable to provide the information reasonably required to verify their eligibility and arrange delivery of the prize, the Promoter reserves the right to select an alternative winner.

  1. Publicity
    The winner may be asked to provide their Instagram username and/or name for the purposes of announcing the winner. Any publicity beyond what is reasonably necessary to administer and announce the giveaway will be subject to the winner’s consent.
  2. Personal Data
    Any personal information supplied in connection with this giveaway will be used only for the administration and fulfilment of the giveaway and will be handled in accordance with the Promoter’s privacy policy and applicable data protection law.
  3. Instagram Disclaimer
    This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram or Meta. By entering, participants acknowledge that Instagram and Meta have no responsibility or liability in connection with the giveaway.
  4. General
    The Promoter reserves the right to disqualify entries that it reasonably believes are fraudulent, automated, abusive, or otherwise in breach of these Terms & Conditions.

If circumstances beyond the Promoter’s reasonable control make it necessary to do so, the Promoter may amend, suspend or cancel the giveaway, provided that it acts fairly towards entrants.

By entering the giveaway, entrants agree to be bound by these Terms & Conditions.

  1. Governing Law
    These Terms & Conditions are governed by the laws of England and Wales, and entrants may bring legal proceedings in the courts applicable to them under UK consumer law.