Terms & conditions

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and the date it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" have been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

An alternative item – if the item is of less value, then a refund covering this will be arranged. If the item is of more value, then additional payment will be required before the item can be dispatched.
A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfil your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

Losses that were not foreseeable to both parties when the contract was made.
Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details, nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges, and any import duty incurred, are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible, but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Promotions – Terms and Conditions

Panda London – Mother’s Day Promotion (March 2026)

1. The Offer

Receive one FREE Bamboo Bath Towel in your choice of colour when you purchase any complete Bamboo Bedding Set directly from Panda London.

The offer is valid on purchases of all complete bedding sets (100% Bamboo, Bamboo & French Linen, Signature+ Bamboo Lyocell)
The free item will be automatically added to your basket once a complete bedding set is added
If multiple bedding sets are added to basket, multiple free towels will be added

2. Promotion Period

This offer is available during the following period only:

Start: Sunday 01 March 2026 at 08:01 AM (GMT)
End: Sunday 15 March 2026 at 11:59 PM (GMT)

Orders placed outside this period will not qualify.

3. Where the Offer Applies

Valid online only at www.pandalondon.com
Available for UK mainland delivery addresses only
Not valid for in-store purchases or purchases made through third-party retailers (including Amazon, eBay, or other marketplaces)

4. Availability & Stock

The free Bamboo Bath Towel offer is subject to availability, while stocks last
If stock runs out, Panda London reserves the right to withdraw or amend the promotion without notice

5. Exclusions & Restrictions

This offer cannot be used in conjunction with any other promotions, discounts, or coupon codes
The free Bamboo Bath Towel cannot be exchanged for cash, credit, or alternative products
Orders suspected of being placed for resale or commercial purposes may be cancelled

6. Returns & Refunds

If you return your bamboo bedding set, the free Bamboo Bath Towel must also be returned
If the free item is not returned, its full retail value may be deducted from your refund
To arrange a return, please contact info@pandalondon.com or use the returns portal on our website
Returns are subject to Panda London’s standard Returns Policy, available on our website

7. Eligibility

Open to UK residents aged 18 or over
Valid for personal purchases only

8. General

Panda London reserves the right to withdraw, amend, or extend this promotion at any time without prior notice
While we aim to ensure accuracy, Panda London is not responsible for typographical errors or system issues affecting availability or promotion display

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Panda London – World Sleep Day Promotion (13th March 2026)

The offer

Shop before midnight on World Sleep Day, Friday 13th March 2026, to receive one FREE entry into our prize draw with every order placed directly at pandalondon.com. All valid entries have the chance to win one of ten prizes.

Free entry is valid on ALL in-stock purchases at pandalondon.com EXCLUDING gift cards, pre-orders, our mattress recycling service and international delivery. There is no minimum order spend required.
Customers can enter more than once (by placing separate orders).
All valid orders will enter the draw.
Winners will be selected via a randomised computer process within five working days of the closing date & time.
Winners will be notified via the email address used to place their order, and asked to telephone the Panda London customer service team to claim their prize and arrange for Named Day Delivery. Customer service phone lines are open 9.00am-5.30pm, Monday to Friday.
Prizes must be claimed by 5.30pm BST on Friday 17th April 2026.
Unclaimed prizes will be redrawn following the above process.
Prizes will complement the items included in the original winning order, based on size and category. For the avoidance of doubt, this means that where a prize item is available in multiple sizes, the prize size will be matched to the size of the original item(s) purchased where applicable and available. For example: the winning purchase of a Double Cloud Bamboo Duvet may be matched to a Double Duvet Cover. Panda London may also take previous order history into account to allocate complementary prizes.
The minimum prize value is £50.

Promotion Period

Start: Friday 13th March 2026 at 00.01am (GMT)

End: Friday 13th March 2026 at 11.59pm (GMT)

Orders placed outside of this period will not be entered.

Where the Offer Applies

Valid online only at www.pandalondon.com
Available for orders placed with delivery to UK mainland addresses only.
Not valid for in-store purchases or purchases made through third-party retailers (including Amazon, eBay, or other marketplaces), or telephone orders.

4. Restrictions

Prizes cannot be exchanged for cash, credit, gift cards or alternative products.

5. Returns & Refunds

If a prize winner returns their order, the prize must also be returned.
If the prize is not returned, its full retail value may be deducted from your refund.
To arrange a return, please contact info@pandalondon.com or use the returns portal on our website.
Returns are subject to Panda London’s standard Returns Policy, available on our website.

6. Eligibility

Open to UK residents aged 18 or over.
Valid for personal purchases only.
Panda London employees are not eligible to participate.

7. General

Panda London reserves the right to withdraw, amend, or extend this promotion at any time without prior notice.
While we aim to ensure accuracy, Panda London is not responsible for typographical errors or system issues affecting availability or promotion display.

8. Promoter

The promoter is Panda Life Ltd, 26 Irving Way, London, NW9 6AQ, United Kingdom

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com