Terms & conditions

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and the date it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" have been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

An alternative item – if the item is of less value, then a refund covering this will be arranged. If the item is of more value, then additional payment will be required before the item can be dispatched.
A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfil your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

Losses that were not foreseeable to both parties when the contract was made.
Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details, nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges, and any import duty incurred, are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible, but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Promotions – Terms and Conditions

Free Hybrid Bamboo Pillows Promotion (February 2026)

Panda London – Free Hybrid Bamboo Pillows Promotion (February 2026)

PROMOTION DETAILS:

1. The Offer

Receive up to two FREE Hybrid Bamboo Pillows when you purchase any Hybrid Bamboo Mattress or Hybrid Bamboo Mattress Pro directly from Panda London.

The number of pillows is dependent on the mattress size; single size mattresses come with ONE Hybrid Bamboo Pillow, all other sizes come with TWO Hybrid Bamboo Pillows.
The free item(s) will be automatically added to your basket once a mattress is added.

2. Promotion Period

This offer is available during the following period only:

Start: Tuesday 17 February 2026 at 08:01 AM (GMT)
End: End: Sunday 8 March 2026 at 11:59 PM (GMT)

Orders placed outside this period will not qualify.

3. Where the Offer Applies

Valid online only at www.pandalondon.com
Available for UK mainland delivery addresses only
Not valid for in-store purchases or purchases made through third-party retailers (including Amazon, eBay, or other marketplaces)

4. Availability & Stock

The free Hybrid Bamboo Pillow(s) offer is subject to availability, while stocks last
If stock runs out, Panda London reserves the right to withdraw or amend the promotion without notice

5. Exclusions & Restrictions

This offer cannot be used in conjunction with any other promotions, discounts, or coupon codes
The free Hybrid Bamboo Pillow(s) cannot be exchanged for cash, credit, or alternative products
Limited to one/two free Hybrid Bamboo Pillow(s) per qualifying mattress purchase
Orders suspected of being placed for resale or commercial purposes may be cancelled

6. Returns & Refunds

If you return the Hybrid Bamboo Mattress or Hybrid Bamboo Mattress Pro, the free Hybrid Bamboo Pillow(s) must also be returned
If the free item is not returned, its full retail value may be deducted from your refund
To arrange a return, please contact info@pandalondon.com or use the returns portal on our website
Returns are subject to Panda London’s standard Returns Policy, available on our website

7. Eligibility

Open to UK residents aged 18 or over
Valid for personal purchases only

8. General

Panda London reserves the right to withdraw, amend, or extend this promotion at any time without prior notice
While we aim to ensure accuracy, Panda London is not responsible for typographical errors or system issues affecting availability or promotion display

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

📧 Email: info@pandalondon.com
🌐 Website: https://pandalondon.com

Panda London – Mother’s Day Promotion (March 2026)