Terms & conditions

 

Panda Life Ltd Terms & Conditions

By purchasing Panda Life Ltd products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory right as a consumer.

RESTRICTIONS

You must be 18 or over and hold a valid credit or debit card to purchase Panda Life Ltd products.

Panda Life Ltd. reserves the right to cancel any transactions based on its sole discretion if there is cause to believe that the buyer is a minor or purchasing for a minor.

RETURNS POLICY (30-Night Trial)

Valid Items:

Panda Pillow Range, Mattress Toppers, Baby Mattresses, 100% Bamboo Bedding & Mattress Protectors, all other items, are not valid. You must check the items upon receipt and notify Panda Life Ltd. within 30 days of delivery if you are unhappy with the product. Once the 30-day period has passed, you will be deemed to have accepted the items.

Any unwanted items must be returned using Recorded Delivery free of charge (charges may apply if you did not purchase from pandalondon.com). The item must be adequately insured against loss and/or damage in transit. We are not responsible for any packages lost in transit and may not issue a refund in such circumstances.

You have a statutory duty to take reasonable care of the items. You will receive a full refund for the money paid for the item (except for postal charges, eg. next-day delivery from Panda Life to your address) within 30 days of cancellation. If you fail to return the item following a cancellation, Panda Life Ltd is entitled to deduct the cost of recovering the item from you.

You will be liable for the cost of fixing any damage caused by you.

Returned items must include your name, address, and when it was originally purchased. Alternatively, the invoice/order number must be provided.

Refunds cannot be offered if the items "Bamboo Bedding" & "Panda Bamboo Eye Mask" has been used. To organise the return of an item, contact info@pandalondon.com

AVAILABILITY

Orders are subject to stock availability. If your choice is not available, Panda Life Ltd. will contact you to offer either one of the following:

  1. An alternative item – if the item is less in value, then a refund covering this will be arranged. If the item is more in value, then additional payment will be required before the item can be dispatched.
  2. A refund to the value of the ordered item.

If we cannot make contact with you, Panda Life Ltd. reserves the right to provide a suitable alternative at no extra cost.

DATA PROTECTION & PRIVACY POLICY

Panda Life Ltd. will not pass on any customer details to a third party without your permission. The data Panda Life Ltd. collects is used to fulfill your order and for in-house marketing campaigns. This information is lawfully collected in accordance with the Data Protection Act 1998.

LIABILITY

To the extent allowed by the law, Panda Life Ltd. will not be liable for direct, indirect, or consequential loss or damage arising out of the services or products sold from or referred to on this site in these circumstances:

  1. Losses that were not foreseeable to both parties when the contract was made.
  2. Losses that were not caused by any breach of Panda Life Ltd or their suppliers.

PAYMENT

Unless a credit account has been set up and approved, all payments are due before the items are dispatched. In cases of credit accounts, payment is due 14 days from the date of invoicing. Panda Life Ltd. reserves the right to withhold and suspend deliveries when a payment is overdue.

We do not store credit card details nor do we share customer details with any 3rd parties.

PRICES

The prices quoted on the website are in Pounds Sterling and are inclusive of VAT. Prices are subject to change without prior notification and will only be made prior to contract. Delivery and credit card charges and any import duty incurred are additional.

ADDITIONAL INFORMATION

The images and descriptions on the website are a guide to the products Panda Life Ltd. supply. Panda Life Ltd. tries to make these as accurate as possible but can not be held responsible for minor differences and inconsistencies.

JURISDICTION

This contract shall be construed and governed by English Law, and all disputes arising under or relating to the product shall be the subject of the jurisdiction of the Courts of England to which Panda Life Ltd. and the customer hereby submit.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Promotions – Terms and Conditions

Ideal Home Exclusive Bundle Promotion

Promotion Details:

Offer:
Buy a Panda Hybrid Mattress or Panda Hybrid Mattress Pro and receive up to 2 complimentary Panda Hybrid Pillows and a free Ideal Home Magazine.

Promotion Period:

  • Start Date: 14th April 2025 at 12:01 AM (GMT)
  • End Date: 11th July 2025 at 11:59 PM (GMT)

Eligible Products:

  • Panda Hybrid Mattress
  • Panda Hybrid Mattress PRO

Conditions of Use:

  • No coupon code is required. Free pillows and magazine are automatically added at checkout when eligible mattresses are included in the basket.
  • Mattress Sizes & Pillow Allocation:
  • UK and EU Single: 1 free Panda Hybrid Pillow
  • UK and EU Small Double, Double, King, Super King, Emperor: 2 free Panda Hybrid Pillows
  • Offer applies to purchases made online only at www.pandalondon.com.
  • This offer does not apply to in-store purchases or orders placed through third-party retail platforms.

Territorial Validity:

  • This promotion is valid for UK mainland deliveries only.

Stock Limitations:

  • All promotional products, including complimentary pillows and magazines are subject to availability.
  • Panda London reserves the right to withdraw or amend the promotion at any time due to limited stock or operational factors.

Exclusions:

  • This promotion cannot be combined with other discount codes, site-wide offers, or promotional vouchers.
  • Affiliate cashback or voucher code stacking is not permitted during this period.
  • Any cashback or reward earned via third-party platforms in conjunction with this promotion will be voided.

Returns and Refunds:

  • Refunds will be calculated based on the discounted price paid during the promotional period.
  • Items purchased as part of this promotion will not be refunded at full RRP.
  • Free items must be returned if the associated product is returned. If the free item is not returned, the full retail value of the item will be deducted from the refun.
  • For returns or assistance, contact info@pandalondon.com or use the returns portal on our website.

    General Terms:
  • Right to Amend: Panda London may update, amend, or cancel this promotion and its terms at any time without prior notice. Any updates will be reflected on the website.

  • Accuracy of Information: While we aim for accuracy, Panda London is not responsible for typographical or technical errors.

  • Eligibility: Offer valid for individuals aged 18 or over residing in the UK. Orders suspected of being placed for resale purposes may be cancelled at Panda London’s discretion.

Affiliate Bidding Policy:

  • Affiliates and publishers are strictly prohibited from bidding on brand keywords including “Panda” or “Panda London”, whether used alone or in combination with other terms.

  • Breach of this policy will result in immediate removal from the affiliate programme and forfeiture of commissions.

    Governing Law:

These terms and conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information:

For any queries or support:
Email: info@pandalondon.com
Website: www.pandalondon.com