Frequently asked questions

Select one of the products below for specific frequently asked questions.

Hybrid Pillow

Panda Hybrid Bamboo Pillow

Panda Luxury Memory Foam Bamboo Pillow Best Pillow UK

Panda Memory Foam Bamboo Pillow

Product Image Panda Kids Memory Foam Bamboo Pillow 4+ Years

Panda Memory Foam Bamboo Pillow (Kids 4+ Years)

Baby Memory Foam Bamboo Pillow

Panda Memory Foam Bamboo Pillow (Toddler)

Luxuriously soft 100 Bamboo bedding Urban Grey UK King Isolated

100% Bamboo Bedding Sets

Panda Kids 100 Bamboo Bedding | Fitted Sheet Urban Grey + Pure White

Kids – 100% Bamboo Fitted Sheets

Panda London Earth Collection Bamboo and Linen UK King Natural

Bamboo & French Linen Bedding Sets (Earth Collection)

Panda Kids 100 Bamboo Bedding | Duvet Cover Pure White

Kids – 100% Bamboo Duvet Cover

Bamboo and French Linen Pillowcase | Coconut White | Standard Size

Bamboo & French Linen Pillowcases (Earth Collection)

Bamboo Waterproof Mattress Protector King size product image

Bamboo Mattress Protector

Panda Kids Bamboo Cot Mattress product image

Cot & Cotbed Mattress

Memory foam mattress topper UK King

Mattress Topper

Panda London Bamboo Towel Urban Grey

Bamboo Towels

Panda London Kids Bamboo Hooded Towel Folded Website Box

Kids – Bamboo Hooded Towel

Panda London Bamboo Rug Urban Grey

Bath Rug

General Questions

How does the 30 Night trial work?

We’re so confident that you are going to love our Panda products, that we are offering you a 30-night trial period. If you are unhappy with the products (which we highly doubt!), we will happily give you a full refund, as long as you have the receipt and return the pillow to us within the 30 night period. We are very open to any feedback that you have to help us improve our products.

How does the 10 Year Guarantee work?

Yes, it’s true, we aren’t saying it just to sound good, we do offer a full 10-year guarantee period! If there is a problem with your product during the warranty period, we’ll exchange it for a brand new one. If your product has been discontinued, we will provide you with the updated version of said product so you will never be without the comfort of Panda. During this period, you may be required to send your item back to us for a quality test to ensure that any errors are corrected quickly and efficiently.

 

The warranty covers any physical flaw in the product despite normal usage and proper handling.

The warranty does not cover conditions resulting from normal wear and tear.

Is this the same bamboo that the Giant Pandas eat?

The Bamboo textiles are made using Moso, Dragon and Ci Bamboo – which is not the type of Bamboo that Pandas eat.

The Moso, Dragon and Ci Bamboo kinds are grown organically without using any pesticides or fertilizers, as the plants’ natural antifungal, antibacterial agent Bamboo Kin means they are not attacked by pests or pathogens.

The bamboo used in our bed linen is grown organically without using any pesticides or fertilizers.

Bamboo is a very fast growing grass and relies purely on rainfall. It absorbs more CO2 and produces 35% more oxygen than the same area of trees.

Bamboo fabric is biodegradable as well as hypoallergenic.

Are they any harmful chemicals used?

Each Panda item has been tested for any nasties in the fabrics in accordance to Standard 100 by Oeko-Tex. So you can rest assured that there have been no harmful chemicals used when manufacturing any of our products.

All of our products are free from any harmful chemicals such as formaldehyde & toluene diisocyanate. All our products are Standard 100 by Oeko-Tex. This global testing and certification system is the strictest in terms of cleanliness and purity of products, ensuring they comply with health standards and are safe for babies.

Is the packaging recyclable?

Yes, and we highly recommend that you do!

All of our outer boxes and 70% of the paper we use in our office is made from kraft paper. Kraft paper is a 100% biodegradable natural product. The pulp is made from long virgin fibres of maritime pine and is not bleached, to ensure minimum chemical processing and to retain the wood’s natural colour.

Kraft paper biodegrades entirely naturally. Just like the leaves from the trees, kraft paper decomposes naturally within a few weeks, returning to its initial form of cellulose fibres, which can be fully assimilated back into its original natural environment, with no adverse impact on nature or human health!

Learn more in our Environmental Policy.

What safety certificates do the pillows and sheets have?

Each Item has been tested for any nasties in the fabrics in accordance to Oeko-Tex© Standard 100. The Filling materials in the pillows have been tested and found to comply with Ignition Source 2 as specified in Schedule 2, Part 1 of the Fire Safety Regulation 1988.

Are your products free from chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones and GMOs. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Why choose bamboo?

Bamboo has so many amazing properties,  we made a comprehensive page outlning all of them in detail.

Why Bamboo

How to take care of my products

Check out our care page for all washing information for all of our products.

What materials are used for the packaging?

We use Kraft paper to make our packaging. It is 100% biodegradable, 100% recyclable and it has great durability to protect our amazing products! Learn more in our Environmental Policy.

Delivery

Do I need to be home for delivery?

Yes, you will need to be at home as our courier service requires a signature to let us know you have received the item. If you are not at home they will attempt to re-deliver within 1-2 days*, you can re-arrange delivery dates after the first attempt. Please email our customer support team for more information.

Email: info@mypandalife.co.uk

What are the delivery costs and how long will it take?

Delivery to the UK is free when you spend £30 or more and will take 2-5 days to arrive.

Will I receive all my items at the same time?

Typically, you should receive your items together. However, due to constant fluctuations in stock, there may be instances where you would receive items separately.

Panda Hybrid Bamboo Pillow

What is the difference between a regular pillow and a hybrid?

While regular Pillows come with specific benefits such as being ultra firm, supportive or soft, a Hybrid Pillow combines the best of everything with added innovative technology ranging from cooling features, various fills to natural or synthetic fabrics.

What is a Hybrid pillow?

A hybrid pillow features multiple fills to optimise comfort and support. Our Hybrid Bamboo Pillow blends a charcoal infused Charco-CellFoam™ that contours to your sleeping position with active O2 Micropods™ that maximise breathability and provide exceptional airflow. A deluxe mesh border further enhances airflow and durability while a naturally hypoallergenic, 100% Bamboo cover wraps your pillow in silky, softness . Experience refreshing, restorative sleep, night after night.

What are the properties of the Panda Hybrid Pillow?

Temperature- Intuitive- A combination of cooling, anti-bacterial charcoal and 100% thermo-regulating bamboo keeps that cool side of the pillow feeling all night long. 

Comfort & Support- Uniquely adaptive Charco-CellFoam™ contours to your sleeping position keeping your neck, back and spine in perfect alignment. Active 02 Micropods™ maximise breathability and airflow while a silky, smooth BambooCloud cover provides the perfect layer of head hugging comfort. 

Moisture wicking- Bamboo cover and charcoal infusion naturally wick away moisture for cool, fresh sleep. 

Odour resistant- Bamboo is naturally odour-resistant, maximising bedtime hygiene. 

Hypoallergenic- Bamboo is naturally hypoallergenic, making it ideal for those suffering with allergies like eczema and acne. 

Suitable for all sleeping positions- Front, back or side? Uniquely adaptive Charco-CellFoam™ adapts to all sleeping positions for ultra support and comfort.

What makes the Panda Hybrid Pillow different?

Our Hybrid Bamboo Pillow perfects a unique blend of science and nature. Charco-Cell™Foam combines 3rd generation memory foam with an anti-bacterial, charcoal infusion. The adaptive foam contours to your sleeping position for customised comfort and support, working seamlessly with active O2 Micropods™ for maximum breathability and airflow. Our signature BambooCloud cover provides an extra fluffy, thick layer of silky, smooth comfort providing a more cushioned feel than our traditional Bamboo Memory Foam Pillow. The cover is easily removable via a subtle zip and can be slept on with or without Bamboo Pillowcases.

What is the weight of Panda Hybrid Pillow?

The Panda Hybrid Pillow weighs 2.2kg.

What is the height of the Panda Hybrid Pillow?

The Panda Hybrid Pillow has a height of 70 x 40 x 13cm. 

What is the firmness of the Panda Hybrid Pillow?

The Panda Hybrid Pillow has a medium-soft firmness.

What sleeping position does the Panda Hybrid Pillow support?

The Panda Hybrid Bamboo Pillow uniquely adapts to all sleeping positions, if you are a side, back or front sleeper you can rely on getting an incredibly comfortable night’s sleep. 

What type of pillowcases are good for the Panda Hybrid Pillow?

The Panda Hybrid Pillow can be slept in with or without pillow cases due to the silky, smooth BambooCloud cover. The Hybrid is suitable for all Bamboo Pillow cases and other pillow cases subject to them being the correct size. 

Panda Memory Foam Bamboo Pillow

What is the weight?

The pillow weighs 1.8 kg including all packaging.

What is the height of the pillow?

The pillow height is 12cm top to bottom without pressure. The pillow will mould to your body according to your natural head & neck shape in order to give you the best support thanks to the memory foam.

What are the Panda Pillows made from?

Fillings:

Our pillows are made up of three layers of visco memory foam using the newest technology of memory foam gel which is recommended by doctors and orthopaedic experts.

Inner Protective Cover:

Mesh (polyester)

Pillowcover:

60% Polyester, 40% Bamboo Fibre.

What is the size of the Panda Bamboo Pillow?

The Panda bamboo pillow is: 60(L) x 40(W) x 12(H) cm.

Why use three layers of memory foam?

The structure provides the perfect neck support to relieve pressure points and prevent joint pain whilst guaranteeing a perfect night’s sleep!

Does this support back sleepers?

Yes, the original Panda Memory Foam Bamboo Pillow features three layers of 3rd generation memory foam for ultimate support and comfort. The memory foam conforms to the shape of your neck and shoulders, which offers maximum support. This also helps to relieve pressure points!

Will it help stomach sleepers?

Yes, As a stomach sleeper your head & neck don’t need to be raised as much compared to side and back sleepers. The Panda Memory Foam Bamboo Pillow will accommodate this sleeping position and will be as flat as your body requires. Whilst ensuring maximum comfort and support, all night long.

Are your products free from chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones, and GMOs. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Do you need to use pillow cases with these pillows?

The pillow comes with a hypoallergenic and highly breathable bamboo pillowcover. The bamboo cover is easy to remove and wash. However, you are more than welcome to use your own pillowcase, this is simply down to personal preference.

Is the Panda Memory Foam Bamboo Pillow eligible for the 30-Night Trial?

Panda Memory Foam Bamboo Pillow does come with a 30-night trial. If at any point during your 30-night trial you’re not satisfied simply get in contact!

What is the recommended age for this pillow?

The Panda Memory Foam Bamboo Pillow is suitable for individuals 10+ years old.

Where is it made?

Our products are designed in the UK and made in China.

What is so special about bamboo pillows?

Bamboo pillows are naturally hypoallergenic making them perfect for sensitive, allergy-prone skin. The anti-microbial fabric is thermo-regulating and incredibly soft for a cool, comfortable sleep night after night.

Which type of foam pillow is best?

If you are a front, back or side sleeper 3rd generation memory foam is best for keeping your head and neck in perfect alignment while you sleep. The supportive foam provides firm, soft comfort and is incredibly durable so you won’t have to keep changing your pillow. And with a pillow this comfy, you won’t want to!

Why are memory foam pillows uncomfortable?

Memory foam pillows are designed to offer superior comfort and support by adapting to your unique sleeping position. Allow a couple of nights for the pillow to adjust and soften if it feels uncomfortable.

Are memory foam pillows actually good?

If you are looking for a pillow that is both comfortable and supportive, a memory foam pillow is a great choice.

Which is the best memory pillow?

Panda’s award-winning Bamboo Memory Foam Pillow is known for providing supreme comfort and support, wrapped in a natural hypo-allergenic Bamboo cover for cool, indulgent sleep night after night.

Kids Memory Foam Bamboo Pillow (4+ Years)

What is the weight?

The pillow weighs 1.35 kg including all packaging.

What is the size of the Panda Kids Memory Foam Bamboo Pillow (4+ Years)?

The Panda bamboo pillow is: 53(L) x 38(W) x 10(H) cm.

What is the recommended age for this pillow?

The Panda Kids Memory Foam Bamboo Pillow is suitable for children aged 4-7  years old. Although, some adults do prefer sleeping on a slightly thinner pillow and the Panda Kids Memory Foam Bamboo Pillow is a great solution.

What's the difference between the Toddler & Kids Pillow?

The Panda Kids Memory Foam Bamboo Pillow is made up of two layers of 3rd generation viscose memory foam. This is the same memory foam mould that we use for our standard sized Panda Memory Foam Bamboo Pillow.

The Panda Toddler Memory Foam Bamboo Pillow does not feature this as it would be too high for younger children. The Panda Toddler Pillow is designed for babies, this pillow is able to provide the support required for this age group.

How do kids benefit from this pillow?

The Panda Kids Pillow is lightweight and not too tall. It was designed to be the ideal shape and size for supporting your child’s head, neck and shoulders.

Will this help with my kid’s allergies?

The Panda Kids Memory Foam Bamboo Pillow comes with a bamboo fibre cover, which is naturally hypoallergenic and keeps dust mites at bay.

What’s the difference between this and an adult one? Is it just smaller in size?

The Panda Kids Memory Foam Bamboo Pillow is made up of the same high-quality 3rd generation memory foam as the Panda Memory Foam Bamboo Pillow. However, the Panda Memory Foam Bamboo Pillow is made up of three layers of memory foam, whereas the Panda Kids Memory Foam Bamboo Pillow is made up of two layers of memory foam.

The Panda Kids Pillow is able to offer the same amount of comfort and support as the standard Panda Pillow but for children. The Panda Kids Pillow is the perfect size for children aged 4 – 11 years old.

Is this pillow suitable for children with sensitive skin?

The bamboo cover that comes with our Panda Kids Pillow is highly breathable and soft, so it is gentle towards sensitive skin. The pillow will help prevent skin irritation and creases.

My kid is a restless sleeper, will this pillow help?

The Panda Kids Pillow is made of memory foam, which adapts to the little sleeper’s contours. This means your child will be properly supported and comfortable, which will likely reduce the need to toss and turn during the night.

What kind of memory foam do you use?

The Panda pillow is made of three layers of visco 3rd generation memory foam. There’s a very firm layer in the centre, giving the pillow its structure, and two softer layers around it, making the pillow feel more comfortable.

How does it feel to sleep on it?

The pillow adapts to your sleeping position and provides the support you need. The bamboo cover around it is incredibly soft and breathable. Bamboo materials regulate temperature well, meaning you’ll feel warm in the winter and cool in the summer. Plus, there will be no moisture and odour retention, allowing for a comfortable and peaceful sleep.

Where is it made?

Our products are designed in the UK and made in China.

Why do kids love it?

Kids get to sleep through the night using our pillow, and they wake up feeling well rested and ready to take on the day. Plus, the cute panda face in the corner of the bamboo cover is a hit!

I have the adult pillow and I love it but it’s slightly too high. Would the kids version be ok or too thin?

Although this Panda Pillow is specifically designed for children, we do find that some customers prefer this version compared to the standard Panda Memory Foam Bamboo Pillow. There is never one pillow which is suitable for everyone, this is because everybody sleeps in a different way and have their own preferences. Using the Panda Kids Pillow could be a solution if you are finding the Panda Pillow to be too high. The Panda Kids Memory Foam Bamboo Pillow is made up of the same high-quality 3rd generation memory foam as the Panda Memory Foam Bamboo Pillow. However, the Panda Memory Foam Bamboo Pillow is made up of three layers of memory foam, whereas the Panda Kids Memory Foam Bamboo Pillow is made up of two layers of memory foam.

The Panda Kids Pillow is able to offer the same amount of comfort and support as the standard Panda Pillow.

Panda Toddler Memory Foam Bamboo Pillow

What is the height of the Panda Toddler Pillow?

Our Panda Toddler Memory Foam Bamboo Pillow is approximately 3cm in height, we found that this is the perfect height for a memory foam pillow for toddlers. After consulting a series of doctors and orthopaedic experts, we learned that memory foam pillows of this size are highly recommend to properly support the child’s neck and spine.

Does it come with a pillow case?

Yes, the Toddler Pillow does come with a bamboo pillowcase.

Does this pillow help with toddler snoring?

There are different types of snoring, one type is from the mouth and the other is from the nasal canal. Our Panda Kids Memory Foam Bamboo Pillow is the recommended height for toddlers. Sometimes, snoring can be caused by the type of pillow being used and if the pillow is either too high or low. That’s why our pillow is 3cm high allowing it to provide ultimate support and comfort throughout the entire night.

Can this be used for newborns?

Even though the NHS recommends not using pillows until the age of 12 months old, we have found that a lot of parents use pillows from earlier stages.
The Panda Bamboo Toddler Pillow is one of the thinest pillows available, with a hight of just 3cm and a contour curve design in the centre of the memory foam pillow. This has been proven to help fighting against flat head syndrome.

If you should have any concerns, we would suggest speaking with your mid-wife or local GP for peace of mind.

Will my child get overheated when using this pillow?

Memory foam is commonly known for being quite warm as they are heat sensitive, however the bamboo fibre is extremely breathable while its structure and absorption properties act as a natural insulator to aid coolness in the summer and warmth in the winter.

The memory foam pillow also has meticulously designed Air-Pocket, which allow the pillow to breath naturally and help prevent overheating throughout the night.

Does your little one need a Baby Pillow or Toddler Pillow?

Ensuring your little one is comfortable and supported will help them get the sleep they need for healthy growth and development.

From 12 months your baby is ready for a pillow. Our baby pillow is the best option, it comes at the perfect height to keep their little heads secure and supported.

After the age of two, they will be ready for our toddler pillow. The 6cm height will keep their growing heads and necks in alignment while our naturally hypo-allergenic bamboo cover is kind to their delicate skin.

The toddler pillow can be used until they are five and ready for our kid’s pillow. The right pillow will not only help them grow into little heroes, a Panda pillow will be their new best friend.

The Topper

What is Hydro Foam?

The Topper by Panda features a one of a kind Hydro Foam layer. Incorporating minute capsules of cooling gel into our 3rd generation memory foam helps to prevent overheating throughout the night

How does the 30-Night Trial work?

We’re so confident that you are going to love our Panda products, that we are offering you a 30-night trial period. If you are unhappy with the products (which we highly doubt!) we will happily give you a full refund, as long as you have the receipt and return the pillow to us within the 30 night period. We are very open for any feedback that you have to help us improve our products.

How does the 10-Year Guarantee work?

Yes, it’s true we aren’t saying it just to sound good, we do offer a full 10 year guarantee period! If there is a problem with your product during the warranty period, we’ll exchange it for a brand new one. If your product has been discontinued we will provide you with the updated version of said product so you will never be without the comfort of panda. During this period you may be required to send your item back to us for a quality test to ensure that any errors are corrected quickly and efficiently.

 

The warranty covers any physical flaw in the product despite normal usage and proper handling.

The warranty does not cover conditions resulting from normal wear and tear.

Memory Foam (Hydro-Foam) Mattress Topper Setup Guide

You should have received a leaflet with your new Panda Mattress Topper. On the off chance you didn’t receive one or you lost it, click here to download the Setup Guide PDF.

How effective is the panda memory foam mattress topper in helping with partner disturbance?

The Topper by Panda is made up of 3rd generation memory foam, which conforms to your body’s natural shape. This helps to keep you comfortable and supported, which results in less movement during the night.

Does this product use plastic?

We try our best to be as transparent as possible regarding our production and supply chain choices.

In order to have a less eco-logical footprint, we decided to use Biodegradable PET plastic (which is recyclable) to wrap the memory foam mattress topper. We found that the pros of using this material far outweighed the cons. Without the plastic, the box (in it’s current size) would break within 5-10 minutes as memory foam is extremely strong. This means that the boxes would have to be much larger.

The size of the product affects every single stage of the supply chain. We found that shrinking the topper allowed us to save space on storage, imports both air & sea and deliveries sent to our customers. In order to reduce the harmful ecological footprint that these methods of transport have, we found that having smaller boxes allowed us to fit more items in one shipment. Entail helping to decrease our operations eco-logical footprint. Instead of multiple shipments, we are able to import the more stock into one container at any one time.

We are always conscious about the decisions that we make and do try our upmost to be as responsible as possible.

How does the mattress topper come packaged?

The topper is pressed and rolled in a vacuum pack and it comes in a protective Kraft paper packaging.
The Kraft paper box is in the exact size of the roll and takes no extra space.

The box sizes are:

Single: 26X26X50cm
Double: 28X28X52
King: 30X30X57
Super King: 32X32X52

If you have any further questions, please do not hesitate to contact us any time.

Do you have to air this topper before using it?

We advise that you give the mattress topper 12-16 hours to allow the memory foam to fully expand. Brand new memory foam has a unique smell. Do not be alarmed, the odor is completely normal and harmless. It will disappear within 2-3 days.

Can the topper be rolled back for storage after opening?

Storing the topper by Panda is possible, however compressing the item back to the size would be very difficult. We would recommend folding the topper in half and then again into a quarter, the topper would then be easier to transport and store.

Does the memory foam mattress topper work well with electric blankets?

The mattress topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your topper is softer than usual when used with an electric blanket.

 

As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam & blanket becoming overheated.

Will the Topper slide about on top of my mattress?

The Topper has an Anti-Slip Layer at the base. Micro-silicone grips embedded within the entire base prevents any unwanted movement between your mattress and the Topper. It also features four secure elastic straps to keep the Topper in place. 

How do I know if the Topper is suitable for my bed?

The Topper is available in a range of different sizes, always check before purchasing that you’re ordering the right size.

Each corner has a durable elastic strap, making the Topper suitable for all types of mattresses. 

How is the Topper by Panda better at keeping us cooler during the night?

The minute capsules of cooling gel incorporated into our 3rd generation memory foam, help prevent overheating throughout the night. Making the Topper by Panda, the most advanced memory foam mattress topper available.

What is the best thickness for a memory foam mattress topper?

Mattress Toppers range in thickness from 2-4 inches. The best thickness depends on the individual sleeper, though generally the thicker the topper the more you will feel a difference.

Does a mattress topper really help?

A mattress topper can transform your sleep by adding another layer of indulgent comfort and support. A mattress topper is a perfect way to enhance the comfort of your mattress if you are not ready to change it and looking to make bedtime that bit more luxurious.

How does it feel to sleep on a mattress topper?

The topper provides a firm memory foam surface to support your whole body. The pressure is more evenly distributed across your body, and not just certain points. The cooling properties of HydroFoam won’t make you feel hot at night, while the breathable bamboo cover will give a sense of softness and comfort.

What is the best memory foam mattress topper to buy?

Our memory foam mattress topper makes a great choice. The advanced, reactive foam adapts to your body as you sleep providing ultimate comfort and support.

How Long Does a Memory Foam Mattress Topper Last?

A memory foam mattress topper can last for up to five years and beyond, they are easy to keep clean and are the perfect additional layer of luxury or alternative to replacing your mattress.

100% Bamboo Bedding Set

What are the dimensions of the bedding sets? - Size Chart

Beds           Duvet Cover    Fitted Sheets        Pillowcases      
Single135 x 20090 x 190 + 321x: 50 x 75
UK Double200 x 200135 x 190 + 322x: 50 x 75
UK King225 x 220150 x 200 + 322x: 50 x 75
Super King260 x 220180 x 200 + 322x: 50 x 75

What is the Bedding's thread count?

The Panda 100% Bamboo Bedding has a 300 thread count.

The nature of the fabric gives our 200 thread count a feel comparable to that of 1,000-1200 in other fabrics such as cotton.

What are the bedding sets and pillowcases made from?

Our bedding sets are made out of 100% bamboo fabric. The nature of this fabric gives our 400 thread count a feel that is comparable to that of 800-1200 in other fabrics.

Are there any harmful chemicals used?

NO! Each Item has been tested for any nasties in the fabrics in accordance with Oeko-Tex© Standard 100. So you can rest assured that there have been no harmful chemicals used when manufacturing any of our products.

All of our products are free from any harmful chemicals such as formaldehyde & toluene diisocyanate. All our products are Oeko-Tex® Standard 100 certified. This global testing and certification system is the strictest in terms of cleanliness and purity of products, ensuring they comply with health standards and are safe for babies.

Mattress Protector

What are the dimensions of the bamboo mattress protectors? - Size Chart

How do I clean the mattress protectors?

Hand or Machine wash cold with like colours. Remove promptly. Delicate wash only. Do not bleach. Dry flat. Do not tumble dry. Do not use fabric softner. Do not iron.

 

Product care icons

What materials are used when manufacturing the bamboo mattress protector?

The outer cover of the protector is made from 70% Bamboo Rayon and 30% Cotton which is luxuriously soft to touch. Whilst featuring a thing and strong layer of Nano TPU which protects the mattress from liquids.

Is the mattress protector waterproof?

A thin, light and a durable waterproof layer made using the latest Nano TPU™ technology. Seamlessly protects the mattress from accidental spills and acts as a shield against moisture, bacteria and fungi.

Does the mattress protector come with a guarantee?

You can sleep easy knowing that the mattress protector comes with a 2-Year guarantee and our dedicated customer support to answer any questions that you may have.

Kids Bamboo Cot Mattress

What are the dimensions of the cot mattresses? - Size Chart

Does the mattress comply with the fire regulation standards?

Yes, the cot mattress is compliant to the: BS 7177 – Flame Retardants

How do I clean the mattress protectors?

Hand or Machine wash cold with like colours. Remove promptly. Delicate wash only. Do not bleach. Dry flat. Do not tumble dry. Do not use fabric softner. Do not iron.

 

Product care icons

What materials are used when manufacturing the bamboo mattress protector?

The outer cover of the protector is made from 70% Bamboo Rayon and 30% Cotton which is luxuriously soft to touch. Whilst featuring a thing and strong layer of Nano TPU which protects the mattress from liquids.

Is the mattress protector waterproof?

A thin, light and a durable waterproof layer made using the latest Nano TPU™ technology. Seamlessly protects the mattress from accidental spills and acts as a shield against moisture, bacteria and fungi.

Does the mattress protector come with a guarantee?

You can sleep easy knowing that the mattress protector comes with a 2-Year guarantee and our dedicated customer support to answer any questions that you may have.

The Cloud Bamboo Duvet

What are the dimensions of The Cloud Duvet? - Size Chart

Is this duvet noisy when moving during the night?

Not at all, it’s silent. Exactly what you need for a good night’s sleep.

Will I get overheated?

The Cloud Bamboo Duvet is light a fluffy, keeping you cool and comfortable all night long. The bamboo fabric has natural climate control properties, this means it’s able to regulate your body temperature during the night.

How do I clean the duvet?

Care Instructions:

Machine wash (40°) and suitable to be tumble dried (low temperature).

What is The Cloud Bamboo Duvet made from?

Materials:

Filling:50% Bamboo Rayon, 50% Nano Microfibre (Polyester)

Outer cover: 100% Bamboo Rayon

Does the duvet come with a guarantee?

You can sleep easy knowing that The Cloud Bamboo Duvet comes with a 1-Year guarantee and our dedicated customer support to answer any questions that you may have.

What is the best type of duvet to buy?

Choose a tog rating that will not cause you to overheat of around 10.5 and a thermo-intuitive fabric like bamboo will naturally regulate your body temperature. Perfect for both warm summers and cool winters.

What should I look for when buying a duvet?

When buying a duvet, look for soft, comfortable fabrics like bamboo. The sustainable material is naturally hypo-allergenic and thermo-regulating, keeping you cool in the summer and cosy in the winter.

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